Clerk, night – hotel

6743685 Manitoba Ltd; Morden; On-site; CAD 17,000 - 24,000; Full time

Job summary

6743685 Manitoba Ltd in Morden, MB is seeking a Night Hotel Clerk to start immediately. You will manage room reservations, register guests, assign rooms, and handle check-in/out, billing, and guest information with a strong focus on accuracy and service.

Requirements include fluent English, a secondary school diploma, and solid interpersonal and organizational skills. This permanent, full-time role offers $15.00 hourly for 35 hours per week, with opportunities to learn and grow within a

Qualifications

• Fluent in English.
• Secondary school graduation certificate.
• Experience is an asset.
• Organized and flexible in nature.
• Excellent written and verbal communication skills.
• Able to multitask and work under pressure.

Responsibilities

• Accept, cancel, and change room reservations.
• Register guests and assign rooms.
• Provide information on hotel facilities and services.
• Process guest departures and calculate charges.
• Balance cash and prepare cash reports.
• Answer phones and relay calls/messages.
• Assist guests with special needs and inquiries.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Interpersonal skills

Customer service

Communication skills

Attention to detail

Time management

Education

Secondary school graduation certificate

Tools

CRS

Microsoft Word

Excel

PowerPoint

Outlook

Job description

6743685 Manitoba Ltd based in Morden, MB is inviting applications from suitable candidates for the position of Clerk, night – hotel who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job.

Employer Name: 6743685 Manitoba Ltd
Position: Clerk, night – hotel
No. of vacancies: 1
Salary: $15.00 hourly for 35 hours per week
Employment type: Permanent employment, Full time
Location: Morden, MB

• The candidate will be responsible for accepting, cancelling, and changing room reservations.
• The candidate will be responsible for registering guests and assigning rooms.
• The candidate must provide information on hotel facilities and services.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate must investigate and resolve complaints and claims.
• The candidate will be expected to answer the phone and relay calls and messages.
• The candidate will be in charge of assisting clients/guests with special needs.
• The candidate will be expected to keep track of vacancies, reservations, and room assignments.
• The candidate will be expected to process group arrivals and departures.
• The candidate will be required to perform clerical duties (i.e. faxing, filing, photocopying).
• The candidate will be expected to provide general information about local points of interest.
• The candidate must adhere to emergency and safety procedures.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be required to exchange foreign currency.
• The candidate must be able to handle wake-up calls.
• The candidate would be responsible for providing excellent customer service
• During check-in, the candidate will be responsible for verifying guests’ payment methods.
• The candidate will be responsible for receiving and managing reservations made online and over the phone.
• The candidate will be expected to keep an accurate record of reservations.
• The candidate will be responsible for liaising with our housekeeping staff to ensure that all rooms are clean, tidy, and fully-furnished to meet the needs of our guests.
• The candidate will be expected to respond to guest inquiries and needs in a timely manner.
• The candidate should ensure the security of guest rooms and privacy of guests.
• The candidate will be expected to observe and report any security issues to resort management.
• The candidate will be responsible for administering and managing inbound/outbound mail, including priority mail, packages, courier services, and other correspondence.
• The candidate must follow all department policies and procedures.

Job Requirements

• The candidate should be fluent in English language.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• Candidate having experience is an asset.
• The candidate should be organized and flexible in nature.
• The candidate should be a good team player with enough interpersonal and judge-mental skills.
• The candidate must have excellent written and verbal communication skills.
• The candidate should have experience in administrative and clerical procedures
• The candidate must be consistent in appearance, dress, and demeanour.
• The candidate should have excellent problem solving skills.
• The candidate should be punctual.
• The candidate should be accountable.
• The candidate should be reliable.
• The candidate should give importance to values and ethics.
• The candidate should have excellent time management skills and the ability to prioritize work.
• The candidate should have strong organizational skills with the ability to multi-task.
• The candidate will be required to provide quality customer services and maintain high standard of professionalism.
• The candidate should be Customer-oriented and friendly.
• The candidate should be energetic with a positive attitude
• The candidate should have excellent eye-hand coordination.
• The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
• The candidate should be proficient in handling Multi-line switchboard, Internet and Central reservation system (CRS)
• The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.
• The candidate having hands on experience in Spreadsheet is an added advantage
• The candidate should be self-disciplined and trusted to work independently, as well as capable of working with minimal supervision.
• The candidate must be able to remain calm in stressful situations.
• The candidate will be required to have exceptional listening skills.
• The candidate must be capable of acting on their own initiative.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should have an eye for details.
• The candidate should be willing to work under pressure.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be willing to work for long hours in sitting and standing positions.