Front Desk Clerk

Unit Corporation; Quinte West; On-site; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Learning & development

Employee discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) operates a front desk for guests staying in a 700-room facility, handling reservations, check-ins, and guest inquiries. The Front Desk Clerk supports a service-oriented environment for Canadian Armed Forces members, veterans and their families.

The role requires a High School Diploma and experience with reservations systems, cash handling, and phone systems, delivering courteous customer service in a on-site setting.

Qualifications

• High School Diploma or equivalent.
• Experience in hotel reservations systems.
• Experience in cash handling.
• Experience in phone systems.
• Experience in providing customer service.

Responsibilities

• Register arriving guests and assign rooms.
• Answer inquiries regarding hotel services and community resources.
• Maintain daily records, guest accounts, receipts and vouchers.
• Operate the cash register, card payments and door key system.
• Present statements of charges and process payments.

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

High School Diploma

Job description

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through, while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

Under the supervision of Front Desk Supervisor, the Front Desk Clerk maintain an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms. They answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints. They compile and check daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

High School Diploma

Experience

• Experience in hotel reservations systems
• Experience in cash handling
• Experience in phone systems
• Experience in providing customer service

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

English Essential

BENEFITS AVAILABLE

• Health Benefits:Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
• Work Life Balance:Paid/unpaid leave, including vacation pay, family related leave and personal days.
• Retirement Planning:A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Tuition Reimbursement Program, online learning opportunitiesincluding a LinkedIn Learning subscriptionand second language training.
• Perks:Discounts provided throughCF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

OTHER INFORMATION

This is an on-site position with an assigned work location.

START DATE

September 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported.We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.