Customer Service and Cash Desk Shift Supervisor-EN

Canadian Forces Morale and Welfare Services; Shannon; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health Benefits: Employee and Family

Vacation pay

Group Savings Plans

Free second language training

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Shift Supervisor to provide frontline retail service to CAF members and their families. You will supervise staff, handle refunds, operate POS systems and ensure a positive shopping experience in a secure, customer-focused environment.

This on-site role covers CANEX and related retail services, with emphasis on merchandising, compliance, and service quality. French language skills are preferred and training plus benefits are offered.

Qualifications

• Proven ability to focus on the customer and resolve issues.
• Strong communication and teamwork abilities.
• Experience in supervising staff and coordinating operations.
• Leadership and problem-solving skills for a fast-paced retail environment.
• Knowledge of merchandising principles and store operations.
• Compliance with safety and food handling standards.

Responsibilities

• Oversee daily cash handling and POS operations.
• Open and close the store and manage keys and access.
• Supervise store staff and delegate tasks.
• Handle refunds, voids and returns to maintain customer satisfaction.
• Perform regular retail services including canteen, dry cleaning, gas and postal services as needed.

Skills

Client focus

Communication

Teamwork

Leadership

Innovation

Organizational knowledge

Education

Food Handling Certification

Education, training and experience mix

Job description

CFMWS - WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well‑being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

THE ROLE

As a Shift Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You deal with customer concerns or complaints to ensure customer satisfaction and authorize refunds, voids, and returns. You hold keys, safe combinations, and access codes, and open and close the store as required. You supervise employees.

The Shift Supervisor may also provide a variety of other retail services, including: regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

Qualifications Needed

Education, Certifications and Licenses

An acceptable combination of education, training, and experience

Food Handling Certification, as required

Experience

In cash handling

In personnel administration

In visual merchandising

In food and beverage preparation and service, as required

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

Language Requirements

French Essential

Benefits Available

• Health Benefits: Employee and Family Assistance Program
• Work Life Balance: Vacation pay.
• Retirement Planning: Group Savings Plans.
• Learning and Development: Free second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This is an on‑site position with an assigned work location.

Day time only.

CANEX: From specialized tactical gear and mess kits to everyday groceries, CANEX is a unique retail operation that supports our troops and the military family lifestyle. CANEX has 35 retail, convenience and grocery stores on Bases, Wings and Units across Canada, two retail stores in Europe, under the NATEX brand, and CANEX.ca. No matter where they’re posted, Canadian military families have access to the goods and services they need.

START DATE

September 28, 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Quebec