Front Desk Agent - PT

Coast Hotels; Calgary; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive wages

Employee discounts

Training & development

Career advancement opportunities

More!

Job summary

Coast Hotels is seeking a Front Desk Agent to deliver superior guest service and support the Front Office in a part-time role. You will handle check-ins/outs, guest questions, arrivals and departures, and basic administrative tasks while representing Coast's inviting brand.

You will work with a team to maintain accurate records, process payments, and prepare reports, while following hotel procedures. A friendly, professional appearance and strong communication are essential.

Qualifications

• Minimum 1 year experience in a similar role.
• Secondary School Diploma.
• Advanced communication, interpersonal, and customer service skills.
• Proficiency with MS Office; beginner level.
• Bondable and professional appearance.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and departures of groups and tours and luggage storage.
• Follows established procedures and policies when completing tasks.
• Receives, sorts and distributes incoming mail.
• Prepares and sends courier packages and ensures accurate billing and records.
• Orders office supplies and maintains inventory levels.
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries.
• Demonstrates a customer service attitude with internal/external contacts.
• Provides basic data entry and transaction handling service for the Front Office.
• Inputs data accurately into the appropriate database.
• Produces statistics and reports on the data as per standard formats.
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit.
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies.
• Other duties as required.

Skills

Communication

Customer service

Technical aptitude

MS Office

Bondable

Professional appearance

Education

Secondary School Diploma

Tools

MS Office Suite

Job description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This is a Part Time position.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills / Knowledge / Experience

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights

Benefits

• competitive wages & benefits
• employee discounts
• training & development
• career advancement opportunities
• more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.

If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST !