Guest Service Agent

The Crescent Hotels Group; Mississauga; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Hotel perks

Training and career development

Supportive team environment

Advancement opportunities

Job summary

The Crescent Hotels Group in Mississauga is seeking a friendly Guest Service Agent to welcome guests from arrival through departure, delivering efficient, personalized service. You will handle check-ins and check-outs, manage reservations and payments, respond to inquiries, coordinate with housekeeping, and maintain a clean, professional front desk environment.

Strong communication, customer-service focus, and a flexible schedule including evenings and weekends are required to thrive in this

Qualifications

• Previous experience in hotel, hospitality, customer service, or a related field is an asset.
• Excellent communication and interpersonal skills.
• Strong customer-service and problem-solving abilities.
• Professional appearance and a positive, welcoming attitude.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, holidays, and varying shifts.
• Familiarity with hotel property-management systems is an asset.
• Additional languages are an asset.

Responsibilities

• Welcome guests with a warm, professional, and positive attitude.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Handle reservations, room assignments, payments, and guest accounts.
• Respond to guest inquiries and requests promptly and professionally.
• Provide information about hotel services, amenities, local attractions, and transportation.
• Address guest concerns and resolve issues while maintaining a high level of customer satisfaction.
• Answer telephone calls and respond to guest communications.
• Maintain accurate records and follow all front-office procedures.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, safety procedures, and standards of service.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Problem solving

Professional appearance

Calm under pressure

Attention to detail

Organizational skills

Team player

Flexible schedule

Additional languages

PMS knowledge

Job description

Description

About the Role

We are looking for a friendly, professional, and service-oriented Guest Service Agent to join our team. The successful candidate will be responsible for creating a warm and welcoming experience for our guests from arrival through departure while providing efficient and personalized service.

Key Responsibilities

• Welcome guests with a warm, professional, and positive attitude.

• Complete guest check-in and check-out procedures accurately and efficiently.

• Handle reservations, room assignments, payments, and guest accounts.

• Respond to guest inquiries and requests promptly and professionally.

• Provide information about hotel services, amenities, local attractions, and transportation.

• Address guest concerns and resolve issues while maintaining a high level of customer satisfaction.

• Answer telephone calls and respond to guest communications.

• Maintain accurate records and follow all front-office procedures.

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

• Maintain a clean, organized, and professional front desk area.

• Follow hotel policies, safety procedures, and standards of service.

• Perform other duties as assigned by management.

Qualifications

• Previous experience in hotel, hospitality, customer service, or a related field is an asset.

• Excellent communication and interpersonal skills.

• Strong customer-service and problem-solving abilities.

• Professional appearance and a positive, welcoming attitude.

• Ability to remain calm and professional in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Flexibility to work evenings, weekends, holidays, and varying shifts.

• Familiarity with hotel property-management systems is an asset.

• Additional languages are an asset.

What We Offer

• Competitive wages

• Employee discounts and hotel perks

• Opportunities for training and career development

• A supportive and professional team environment

• Opportunities for advancement within the organization

Source: Crescent Hotels & Resorts