Spa Experience Agent (full-time)

Scandinave Group; The Blue Mountains; Hybrid; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Travel insurance

Virtual health

Employee assistance program

Paid sick days

Personal days

Thermal Journey access for you and a 1

Guest vouchers

按摩治疗

Massage discounts

Food discounts

Boutique discounts

Job summary

Scandinave Spa Blue Mountain is seeking a Spa Experience Agent to join our guest-facing team. This full-time position (40 hours) focuses on delivering warm, professional service while guiding guests through their thermal journey and ensuring pristine, safe environments.

You'll perform hands-on operational tasks, uphold cleanliness standards, conduct inspections, and collaborate with other departments to create a seamless, memorable spa experience for every guest.

Qualifications

• Previous experience in hospitality or customer service.
• Experience with pool systems, water treatment, or chemical testing is an asset (training provided).
• Excellent customer service, time-management, and organizational skills.
• Ability to work both independently and as part of a team.
• Strong attention to detail and commitment to cleanliness and safety.
• Comfortable with fast-paced, multi-tasking work environments.
• Physically capable of lifting up to 30 lbs, walking long distances, bending, climbing, and working indoors/outdoors in all weather conditions.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver warm, friendly, and professional service to guests.
• Support guests throughout their thermal journey.
• Perform hands-on operational tasks and inspections.
• Uphold cleanliness standards across spa environments.
• Collaborate with other departments to create a seamless guest experience.

Skills

Hospitality experience

Pool systems

Time management

Teamwork

Attention to detail

Multitasking

Lifting capacity

Flexible schedule

Job description

Spa Experience Agent

Full-Time - 40 hours per week

Position Overview

TheSpa Experience Agentis an essential member of the guest-facing team atScandinaveSpa Blue Mountain. Agents ensure that all spa environments are clean, safe, well-maintained, and guest-readyat all times.

This roleis responsible for delivering warm, friendly, and professional service while supporting guests throughout their thermal journey. Spa Experience Agents perform hands-on operational tasks, uphold cleanliness standards, complete inspections, and support other departments to ensure a seamless and memorable guest experience.

Requirements

• Previousexperience in hospitality or customer service.
• Experience with pool systems, water treatment, or chemical testing is an asset (training provided).
• Excellent customer service, time-management, and organizational skills.
• Ability to work both independently and as part of a team.
• Strong attention to detail and commitment to cleanliness and safety.
• Comfortable with fast-paced, multi-tasking work environments.
• Physically capable oflifting upto 30 lbs, walking long distances, bending, climbing, and working indoors/outdoors in all weather conditions.
• Flexibility to work mornings, evenings, weekends, and holidays.

Salary

• Salary: $20.05 - $25.88 / hr

Benefits

• Health, Dental, Vision, Life, Disability, Travel Insurance, Virtual Health and Employee Assistance Plan (EAP)
• Paid sick days and personal days
• Ongoing complimentary access to the Thermal Journey for you and a guest
• Four complimentary vouchers for other guests each year
• One complimentary Registered Massage treatment
• Employee rates for massage services
• Food and Beverage Discounts
• Boutique Discounts

As per the Accessibility for Ontarians with Disabilities Act, 2005 , should you require accommodations throughout the recruitment and selection process, please contact HR at 705-443-5919 or email at [e-mail]