Préposé au service à la clientèle au spa

Germain Hotels group; Baie-Saint-Paul; Sur place; CAD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Group insurance

Hotel rates

Gym access

Résumé du poste

Germain Hotels group in Baie-Saint-Paul is seeking a friendly Guest Service Attendant for our Nordic Spa. You will greet guests, provide information, and guide them through their spa experience with a focus on well-being and relaxation.

Fluency in French and English, a background in customer service, and a warm, discreet approach are essential. Your day involves taking reservations, recommending services, handling payments, and keeping hygiene standards high.

Qualifications

• Fluency in French and English, written and spoken.
• Experience in customer service.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsabilités

• Take reservations at the Nordic Spa reception by phone or email.
• Enter treatments into the designated system.
• Promote spa services and advise guests on boutique products.
• Process guest payments and verify deposits are accurate.
• Maintain hygiene and safety standards.

Connaissances

Bilingual French-English

Customer service

Attention to detail

Multitasking

Warm personality

Description du poste

Description

Passionate about wellness and guest service?

We are looking for someone who brings curiosity and attentive listening to every interaction. Acting as an ambassador for our spa, this person welcomes our guests from the moment they arrive. The Guest Service Attendant greets, informs, and accompanies guests throughout their experience, with an approach focused on well-being and relaxation.

WHAT YOU WILL DO

• Take reservations at the Nordic Spa reception by phone or email


• Use available technologies efficiently


• Promote the Spa’s services


• Enter treatments into the designated system


• Advise guests on the various products offered in the Spa boutique


• Process guest payments


• Ensure deposits are accurate at all times


• Maintain compliance with hygiene and safety standards

WHAT YOU BRING

• Strong communication skills in both French and English, spoken and written, due to interactions with English-speaking colleagues, partners, and guests across Canada (an asset)


• Experience in customer service


• Strong attention to detail and ability to multitask in a fast-paced environment


• Enjoy working with the public and adopt a warm, approachable style


• Discretion and respect for confidentiality

WHAT WE OFFER

• Passionate about travel? Enjoy preferred rates at Germain Hotels and explore the country - again and again!


• A work environment that fosters creativity and autonomy - contribute to the growth of a company that supports your development and recognizes you for who you truly are.


• Group insurance partially covered by the employer for full-time employees.


• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.