Guest Services Agent

Cherry Valley Hotel; Halifax; On-site; CAD 32,000 - 48,000; Full time

Job summary

Westin Nova Scotian in Halifax, NS is seeking a friendly Guest Services Agent to be the first and last contact for guests, ensuring an exceptional stay from check-in to departure. Your energy, hospitality, and attention to detail will set the tone for each guest interaction.

You will handle front desk tasks, process payments, manage calls, answer inquiries, and coordinate with housekeeping and maintenance while upholding privacy and safety standards.

Qualifications

• Front desk experience is required.
• Proficiency in English communication is essential.
• Strong customer service and interpersonal skills.
• Accurate cash handling and payment processing.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone.
• Leave a Lasting Impact – Engage guests at check-out, address concerns, and ensure guests feel heard and valued.
• Be a Go-To Problem Solver – Assist with requests, provide directions, and coordinate with teams to resolve issues.
• Demonstrate Accuracy & Accountability – Process payments, manage calls, and handle guest messages with precision.
• Promote Safety & Security – Follow safety protocols and notify management of issues to maintain a safe environment.

Skills

Customer service

English communication

Multitasking

Front desk experience

Education

High school diploma

Job description

Westin Nova Scotian
1181 Hollis St
Halifax, NS B3H2P6, CAN

Description

As a Guest Services Agent, you will be the first and last point of contact for our guests—playing a pivotal role in shaping their overall experience. Whether you're greeting a family on vacation, checking in a business traveler, or assisting someone with a personal request, your warm hospitality and attention to detail will set the tone for their stay.

This is a fast-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. We’re looking for someone with a genuine passion for hospitality and a desire to create memorable guest experiences. As a Guest Services Agent you will:

• Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone. Your positive energy and friendly demeanor will set the tone for a welcoming experience from the moment they arrive.
• Leave a Lasting Impact – During check-out, engage guests in conversation about their stay. Show authentic care and attentiveness—encouraging feedback and ensuring any concerns are addressed. Your goal is to make every guest feel heard, valued, and appreciated.
• Be a Go-To Problem Solver – Whether it's assisting with luggage, providing directions, recommending local dining spots, or resolving unexpected issues like a maintenance concern, your resourcefulness and willingness to help will make a lasting impression. No request is too small when it comes to guest satisfaction.
• Demonstrate Accuracy & Accountability – Process payments, manage calls, handle guest messages, and perform various front desk tasks with precision and efficiency. You are a trusted point of contact, and your attention to detail ensures smooth operations.
• Promote Safety & Security – Follow all established hotel safety and security protocols. Be proactive in identifying potential issues, and notify management when necessary to help maintain a safe environment for guests and team members alike.

Job Requirements

Prior hotel front desk experience required

Proficiency in Marriott front office systems an asset

Strong customer service and interpersonal skills

Excellent verbal and written communication in English

Accurate cash handling and payment processing

Ability to multitask in a fast-paced environment

Flexible availability, including weekends and holidays

High school diploma or equivalent required

Additional Job Duties

Check guests in and out efficiently and accurately while following all brand and property standards

Maintain complete knowledge of hotel features, amenities, services, and local area information to assist guests

Answer and manage phone calls promptly and professionally, transferring calls and taking accurate messages

Handle guest requests, reservations, wake-up calls, and other inquiries with urgency and care

Keep the front desk area clean, organized, and stocked with necessary materials

Collaborate with housekeeping and maintenance teams to meet guest needs quickly and efficiently

Uphold privacy and security standards for guests and their personal information

Report any safety concerns or incidents to management promptly

• Other duties as required