Front Desk Agent

Hollyburn Country Club; West Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Member Services Agent to enhance the experience for members and guests. This role is vital in delivering exceptional hospitality and ensuring member security. You will thrive in a dynamic environment, engaging with members, resolving inquiries, and managing transactions with precision. This position offers a unique opportunity to be part of a welcoming community that values strong connections and exceptional service. If you have a passion for hospitality and a commitment to excellence, this role is perfect for you.

Benefits

Competitive Compensation

Comprehensive Benefits Package

Employer Contribution Matching Pension Plan

Paid time-off

Free on-site parking

On-duty staff meals

Company events

Sports Boutique discount

Qualifications

• Strong communication skills and a polished, positive attitude are essential.
• Proactive engagement with members to create personalized experiences.

Responsibilities

• Deliver world-class hospitality and engage with members to exceed expectations.
• Monitor access points and uphold club policies for member security.

Skills

Flexible Availability

Security Awareness & Discretion

Proactive Member Engagement

Professionalism & Hospitality

Reliability & Responsibility

Strong Communication Skills

Tech-Savviness

Adaptability & Problem-Solving

Tools

Microsoft Suite

GameTime

Pacesetter

Job description

About Us

Hollyburn Country Club - A Private, Family Club

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

Our Values

• Community – Foster strong connections and a sense of belonging.
• Respect – Uphold a culture of courtesy and mutual respect.
• Hospitality – Deliver exceptional service in everything we do.
• Evolve – Embrace change and strive for continuous improvement.
• Magic – Create memorable experiences that go above and beyond.
  
  

The Location: Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.

Position Summary

As a Member Services Agent, you are the heartbeat of Hollyburn Country Club, serving as the first point of contact for Members and guests. This role blends exceptional hospitality, Member security, and seamless service, ensuring every interaction enhances the Hollyburn experience. You’ll thrive in a fast-paced environment where engaging with Members, anticipating their needs, and fostering a safe and welcoming atmosphere are your top priorities.

Position Responsibilities

• Delivering World-Class Hospitality: Actively engage with Members to build connections, personalize their experience, and exceed expectations with every interaction.
• Ensuring Member Security: Monitor access points, verify Member credentials, and uphold Club policies to create a safe and secure environment.
• Seamless Member Support: Respond to inquiries, resolve concerns with professionalism and efficiency, and ensure Members feel valued and heard.
• Effortless Transactions: Handle payments, account inquiries, and reservations with accuracy, ensuring smooth and seamless service.
• Information Hub: Stay informed about all Club activities, programs, and events, serving as a knowledgeable resource for Members, guests, and prospective members.
• Communication Liaison: Work closely with all departments to facilitate timely information sharing and ensure operational excellence.
• Switchboard & Call Management: Manage incoming calls, efficiently addressing inquiries or directing them to the appropriate department.
  
  

Skills & Qualifications

• Flexible Availability: Able to work mornings, afternoons, evenings (until 10 pm), and weekends.
• Security Awareness & Discretion: Maintain a watchful eye on the Club’s entry points, ensuring only authorized individuals have access, while handling member information with the highest level of confidentiality.
• Proactive Member Engagement: A natural ability to create warm, personalized moments that leave a lasting impression.
• Professionalism & Hospitality: A polished, positive, and service-first attitude with a passion for creating a welcoming and safe environment.
• Reliability & Responsibility: A commitment to excellence in every interaction, ensuring consistency in service and security.
• Strong Communication Skills: Sophisticated verbal and written communication abilities to engage effectively with members, guests, and colleagues.
• Tech-Savviness: Comfortable using Microsoft Suite software, switchboard POS & booking platforms (GameTime, Pacesetter)
• Adaptability & Problem-Solving: Ability to multi-task, think strategically, and prioritize in a fast-paced environment.
• Transportation Advantage: While not required, having your own transportation is an asset.
  
  

Perks & Benefits

• Competitive Compensation
• Comprehensive Benefits Package
• Employer Contribution Matching Pension Plan
• Paid time-off
• Free on-site parking
• On-duty staff meals (taxable benefit for full-time and part-time employees only)
• Company events
• Sports Boutique discount
  
  

Working Conditions

• This position operates 100% on-site
• Regular evenings or weekend work may be required during peak periods or special events
• Own transportation is an asset as public transportation is not frequent to/from the Club
• Candidates 19 years or older must agree to complete a Police Information Check with a vulnerable sector search (fully reimbursed upon hire).
  
  

Additional Information

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.