front desk agent

www.canadainternational.gc.ca - Jobboard; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to join their team. This role involves providing exceptional customer service, managing guest registrations, and resolving inquiries in a dynamic cruise ship environment. You will be the first point of contact for guests, ensuring their needs are met while maintaining a welcoming atmosphere. With a focus on problem-solving and communication, this position offers a unique opportunity to thrive in a fast-paced setting. If you're passionate about hospitality and eager to make a difference, this is the perfect role for you.

Qualifications

• 3 to 5 years of experience in a front desk or customer service role.
• Strong communication skills in English are essential.

Responsibilities

• Investigate and resolve guest complaints and claims.
• Register guests, manage reservations, and provide information on local attractions.
• Perform clerical duties and assist guests with special needs.

Skills

Customer Service

Problem Solving

Communication

Education

Secondary (high) school graduation certificate

Job description

Posted on May 07, 2025 by Employer details Bridgemans Crew Management LTD

Job details

Front Desk Agent

Location: 2512 Yukon Street, Vancouver, BC V5Y 0H2

Work setting: Help desk, Cruise ship

Salary: $17.40 to $19.50 per hour, 84 hours per week

Terms of employment: Permanent, Full-time, Overtime, Starts as soon as possible, 16 vacancies

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Manage room reservations
• Provide information on hotel facilities and local points of interest
• Handle guest departures, calculate charges, and receive payments
• Maintain reservations and room inventory
• Follow emergency and safety procedures
• Perform clerical duties such as faxing, filing, photocopying
• Answer and relay telephone messages
• Assist guests with special needs
• Deliver wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service and perform front desk duties

Qualifications

• Secondary (high) school graduation certificate
• 3 to 5 years of experience
• Languages: English

Who can apply?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident with a valid work permit

Note: Do not apply if you are not authorized to work in Canada. The employer will not respond to unauthorized applications.

Additional info

Posted until June 6, 2025

This job was posted directly by the employer on Job Bank. The accuracy cannot be guaranteed.