Front Desk Agent, Full Time

Fairmont Waterfront; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Front Desk Agent to join their vibrant team. This role is pivotal in creating memorable experiences for guests from check-in to departure. You will be part of a forward-thinking company that emphasizes sustainability and community commitment, offering a dynamic work environment where diversity and inclusion are celebrated. With a focus on professional growth, this position allows you to thrive in a supportive atmosphere while contributing to the hotel's reputation for excellence. If you are passionate about guest service and eager to make a difference, this opportunity is perfect for you.

Benefits

Discounted rates at Accor hotels worldwide

Food & beverage discounts

Transit reimbursement program

Subsidized meal during shifts

Comprehensive Benefits including medical, dental, and vision coverage

50% off at dining establishments

One free stay through Be Our Guest Program

Qualifications

• Previous Front Desk experience preferred.
• Ability to work under pressure and manage conflicting priorities.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Handle guest requests effectively and promptly.
• Complete night audit tasks as assigned.

Skills

Guest Service

Communication Skills

Teamwork

Computer Literacy

Time Management

Education

Post-secondary education in Hotel Management

Tools

Opera

Job description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community
• Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay of $29.85/hour following 90 days of service

*full-time and part-time status colleagues

Job Description

Front Desk Agent - Full Time
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and a honey bee apiary!

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Maintain accurate records of daily transactions
• Handle guest requests effectively and promptly
• Cash handling which includes currency exchange and balancing a float
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Serve as sales agent promoting and up-selling hotel services
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Maintain an excellent working rapport with all departments in the hotel
• Complete night audit tasks as assigned
• Upholds the highest standard of internal and external customer service by applying our Service Standards at all times

Qualifications

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
• Computer literacy a must with Opera experience an asset
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Post-secondary education in Hotel Management an asset
• Ability to speak another language fluently an asset

Additional Information

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS