front desk agent

Government of Canada; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer service role. This position involves engaging with guests, resolving inquiries, and ensuring a positive experience at the front desk. The ideal candidate will have strong communication skills and a knack for problem-solving, making them an essential part of the team. With a focus on delivering exceptional service, this role offers a unique opportunity to work in a dynamic environment where every day brings new challenges and rewards. If you're passionate about hospitality and enjoy helping others, this is the perfect position for you.

Qualifications

• 3-5 years of experience in a customer service role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Investigate and resolve complaints and claims.
• Register guests, manage room assignments, and provide information on services.
• Perform clerical duties and assist clients with special needs.

Skills

Customer Service

Problem Solving

Communication

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
• Cruise ship

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Perform front desk duties