front desk agent

Bridgemans Crew Management LTD; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent. This role involves managing guest check-ins and check-outs, resolving complaints, and providing exceptional customer service. You'll be the first point of contact for guests, ensuring their stay is comfortable and enjoyable. This position offers a chance to work in a dynamic environment aboard a cruise ship, where every day brings new challenges and opportunities to shine. If you have a passion for hospitality and a knack for problem-solving, this could be the perfect role for you.

Qualifications

• 3-5 years experience in a customer service role, preferably in hospitality.
• Ability to handle complaints and provide excellent service.

Responsibilities

• Investigate and resolve guest complaints and claims.
• Register guests, assign rooms, and manage reservations.
• Provide information about hotel services and local attractions.

Skills

Customer Service

Complaint Resolution

Clerical Duties

Housekeeping

Education

Secondary (high) school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 3 years to less than 5 years

Work setting

• Cruise ship

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties

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