Overnight Front Desk Agent

Accor Hotels; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks an Overnight Front Desk Agent to join their dynamic team at a premier resort. This role is perfect for those passionate about providing outstanding service and creating memorable experiences for guests. You will be responsible for greeting guests, managing check-ins, conducting night audits, and ensuring guest satisfaction through effective communication and problem resolution. With a commitment to diversity and inclusion, this company fosters a supportive and enriching work environment. If you're ready to take your hospitality career to the next level, this is the opportunity you've been waiting for!

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Employee Travel Program discounts

Hotel leisure benefits including Golf/Ski passes

Qualifications

• Experience in Night Audit and Front Desk roles preferred.
• Proficiency in property management systems is an asset.

Responsibilities

• Greet and check in guests while ensuring service standards.
• Conduct night audits and assist with guest inquiries.
• Document guest requests and follow up for satisfaction.

Skills

Customer Service

Night Audit Procedures

Property Management System (PMS)

Micros-Opera Property Manager

Microsoft Word

Microsoft Excel

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Overnight Front Desk Agent

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Starting Pay Rate: $20.70 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.95 per hour.

Job Duties Include:

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Conduct Night Audit Procedures
• Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
• Assist guests regarding hotel facilities in an informative and helpful way
• Drive rate through up-selling room brands

Qualifications

• Previous Night Auditor experience an asset
• Previous experience in Front Desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Excellent knowledge of Micros-Opera Property Manager, Word and Excel
• Experience dealing with guest recovery

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Fairmont Chateau Whistler - Luxury Hotel in Whistler (Canada) to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist within our resort!