Front desk agent

Best Western Pacific Inn; Vernon; On-site; CAD 22,000 - 31,000; Full time

Job summary

Best Western Pacific Inn in Vernon, BC is seeking a friendly reception/guest services associate to join our on-site team. You will welcome guests, register arrivals, assign rooms, handle reservations, and provide information about facilities and services. The role pays 19.25 CAD per hour, expects 35–40 hours per week, and requires good communication, reliability, and teamwork.

You will also perform clerical tasks, process payments, and follow safety procedures. Experience is an asset.

Qualifications

• Education: Secondary (high) school graduation certificate.
• Experience: Experience an asset.
• On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Exchange foreign currency
• Process guests’ departures
• Calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Skills

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Client focus

On-site service

Education

Secondary (high) school graduation certificate

Job description

Volunteer Experience · Work Experience · Work & Career

Salary: 19.25 hourly / 35 to 40 hours per week

Terms of employment: Permanent employment

Starts as soon as possible

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• provide information on hotel facilities and services
• Exchange foreign currency
• Process guests’ departures
• calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Employment groups: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths: Participates in a government or community program or initiative that supports youth employment

Support for Veterans: Participates in a government or community program or initiative that supports Veterans, offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers: Participates in a government or community program or initiative that supports mature workers, Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities, applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

You can apply if you are:

a permanent resident of Canada

a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.