Front desk agent

Hotel Dene and Conference Centre; City of Cold Lake; On-site; CAD 19,000 - 28,000; Full time

Job summary

Hotel Dene and Conference Centre in Cold Lake, AB is seeking a Front Desk Agent to warmly welcome guests, check them in, and manage reservations on site.

You will handle payments, provide information about services, and maintain accurate room occupancy records while upholding safety procedures and delivering excellent customer service.

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Provide customer service

Skills

Attention to detail

Fast-paced environment

Client focus

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Job description

Front desk agent
Hotel Dene and Conference Centre

Job details
Location
Hwy 28 & RR 423
Cold Lake, AB
T9M 1P2
Work location on site
Salary
17.00 hourly / 30.00 hours per week
Terms of employment
Permanent employment
Full time
Starts as soon as possible
2 vacancies
Overview
Languages
English

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Provide customer service

Additional information
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Personal suitability
Client focus
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player

Employment groups

• Support for persons with disabilities
• Support for newcomers and refugees
• Support for youths
• Support for Veterans
• Support for Indigenous people
• Support for mature workers
• Supports for visible minorities

Who can apply for this job?

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.