Front Desk Agent

Nunastar Properties Inc.; Iqaluit; Presencial; CAD 26 000 - 37 000; Tempo integral

Resumo da oferta

Frobisher Inn in Iqaluit, Nunavut, is seeking friendly Front Desk Associates to join our Guest Services team. You will be the first contact for guests, delivering a positive, welcoming experience in Nunavut’s capital city.

Position requires prior customer service experience, strong communication, and the ability to multitask during busy shifts. Flexible availability including evenings, weekends, and holidays is preferred.

Qualificações

• Previous customer service or customer-facing experience is required
• Hotel or hospitality experience is preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Dependable, punctual, and professional in appearance and conduct
• Comfortable working shifts including evenings, weekends, and holidays

Responsabilidades

• Greet guests in a courteous and professional manner at all times
• Complete guest check-in and check-out procedures accurately and efficiently
• Manage reservations, room assignments, and guest inquiries using the hotel property management system
• Handle guest requests, concerns, and complaints with professionalism and discretion
• Process payments, issue receipts, and balance shift transactions
• Communicate effectively with housekeeping, maintenance, and management teams
• Maintain accurate guest records and follow cash-handling and security procedures
• Uphold hotel policies, safety standards, and customer service expectations

Conhecimentos

Customer service

Communication

Multitasking

Punctuality

Professional appearance

Evenings/weekends/holidays

Descrição da oferta de emprego

Front Desk Associate

Location: Frobisher Inn – Iqaluit, Nunavut
Wage: Starting at $23.00 per hour
Employment Type: Full‑Time and Part‑Time Opportunities Available

Position Overview

The Frobisher Inn is currently seeking friendly, professional, and service‑driven Front Desk Associates to join our Guest Services team. This role is the first point of contact for our guests and plays a key part in delivering a positive and welcoming experience in Nunavut’s capital city.

Key Responsibilities

• Greet guests in a courteous and professional manner at all times
• Complete guest check‑in and check‑out procedures accurately and efficiently
• Manage reservations, room assignments, and guest inquiries using the hotel property management system
• Handle guest requests, concerns, and complaints with professionalism and discretion
• Process payments, issue receipts, and balance shift transactions
• Communicate effectively with housekeeping, maintenance, and management teams
• Maintain accurate guest records and follow cash‑handling and security procedures
• Uphold hotel policies, safety standards, and customer service expectations

Qualifications and Requirements

• Previous customer service or customer‑facing experience is required
• Hotel or hospitality experience is preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast‑paced environment
• Dependable, punctual, and professional in appearance and conduct
• Comfortable working shifts including evenings, weekends, and holidays

Relocation and Housing

• This position requires relocation within Canada. Company‑provided flight relocation is available to employees who agree to a minimum two‑year term of employment
• Subsidized shared staff housing is available for full‑time employees only, subject to availability

Immigration Information

• This position does not offer employer sponsorship
• Candidates may be considered under the Francophone Mobility Program, if eligible
• Local candidates are strongly preferred

Why Join the Frobisher Inn

The Frobisher Inn is the largest hospitality property in Iqaluit and plays a central role in supporting travel, business, and community activity in Nunavut. Working with us offers the opportunity to gain valuable hospitality experience in a unique northern environment while being part of a diverse and supportive team.