Front Desk Agent

Inuvialuit Regional Corporation; Inuvik; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Paid training

Vacation pay 4%

Wellness program

Job summary

The Mackenzie Hotel in Inuvik, part of the Inuvialuit Regional Corporation (IRC), is seeking friendly Front Desk Agents to welcome guests, handle check-in/check-out, reservations, and inquiries.

Join a collaborative team across front desk, housekeeping, and management while upholding service standards and integrity. Training is provided in a supportive northern community environment.

Qualifications

• Experience in hotel front desk or operations is beneficial.
• High attention to detail and strong organizational abilities.
• Excellent problem-solving and communication skills.
• Customer-focused and professional demeanor.

Responsibilities

• Greet guests warmly and provide courteous service.
• Handle check-in/check-out procedures efficiently.
• Manage reservations and modify bookings in hotel software.
• Address guest inquiries and resolve issues promptly.
• Process payments and maintain accurate records.

Skills

Attention to detail

Organizational skills

Problem solving

Communication

Customer service

Hotel software knowledge

Microsoft Office

Confidentiality

Tools

Hotel management software

Microsoft Office

Job description

COMPETITION: 202573

SCHEDULE: Hourly

COMPETITION CLOSE DATE: Open Until Filled – Applications will be reviewed as we receive them.

ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)

Established in 1984 to manage the settlement outlined in the Inuvialuit Final Agreement (IFA), Inuvialuit Regional Corporation (IRC) represents the collective interests of Inuvialuit. IRC’s goal is to continually improve the economic, social and cultural wellbeing of the Inuvialuit through implementation of the IFA and by all other available means. Through strong partnerships and community‑driven programs, the organization supports economic growth, cultural preservation and opportunities for current and future generations.

Inuvialuit beneficiaries directly control IRC and its subsidiaries through a democratic process of elected directors from each of the six community corporations with chairs at the IRC Board, a process originally outlined in the IFA.

DEPARTMENT OVERVIEW

The Mackenzie Hotel in Inuvik is part of the IRC Group of Companies and stands as a cornerstone of regional hospitality. It offers a welcoming environment focused on cleanliness, customer service, and smooth day‑to‑day operations. Staff work together across departments like housekeeping, front desk, and management, with roles tailored to individual strengths. Everyone’s role is important, and the hotel looks for people who are dependable, pay attention to detail, and have a good attitude. The hotel values reliability, attention to detail, and a positive attitude. It also supports the local community and shares the culture of the Inuvialuit people with visitors, offering an authentic northern hospitality experience.

JOB SUMMARY

The Mackenzie Hotel is seeking friendly, professional, and service-oriented individuals to join our team as Front Desk Agents. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. This position is responsible for guest check‑in and check‑out, handling reservations, addressing guest inquiries, and ensuring the smooth operation of the front desk.

RESPONSIBILITIES

• Greet guests warmly and professionally, providing prompt and courteous service at all times.
• Manage guest check‑in and check‑out procedures efficiently and accurately.
• Handle reservations, cancellations, and modifications using hotel management software.
• Respond to guest inquiries, requests, and concerns with professionalism and a problem‑solving attitude.
• Process payments, issue receipts, and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance to ensure guest needs are met.
• Maintain a clean and organized front desk area.
• Uphold hotel policies, safety protocols, and service standards.
• Assist with administrative tasks and other duties as assigned by management.

QUALIFICATIONS

• Previous experience in a similar role or a background in hotel operations is advantageous.
• Strong attention to detail and organizational skills.
• Excellent problem‑solving abilities.
• Excellent communication and customer service skills.
• Proficiency in using hotel management software and Microsoft Office applications.
• Commitment to upholding high standards of guest service and supporting a positive team environment.
• Ability to handle confidential information with integrity and professionalism.

TO APPLY

Click on the Apply for This Job button at the top right of this web page and follow the steps to upload your resume and cover letter.

Candidates are encouraged to apply as soon as possible, as applications will be reviewed on an ongoing basis and qualified candidates may be contacted for an interview as applications are received. Only candidates selected to move forward in the recruitment process will be contacted.

We are committed to supporting Inuvialuit beneficiaries. Priority consideration will be given to beneficiaries of the Inuvialuit Final Agreement (IFA). Please let us know if you are a beneficiary under the IFA.

ADDITIONAL INFORMATION

• The position requires the completion of a satisfactory Criminal Record Check.
• Flexibility to work various shifts, including weekends and holidays as required.
• We cover the cost of required certifications and provide paid training to help you succeed in your role.
• We welcome applicants of all experience levels and offer development plans for those looking to grow.
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at [e-mail] to let us know how we can assist you.
• We would like to thank everyone in advance for applying as only those selected for interview will be contacted.

WHAT WE OFFER

• VacationPay benefits: We provide vacation pay at a rate of 4% on each bi-weekly pay.
• Wellness Benefits: We provide all employees with access to an employee and family assistance program.

For more information about our organization, go to https://irc.inuvialuit.com/jobs

Human Resources
Inuvialuit Regional Corporation
E-mail: [e-mail] | Telephone: [phone] | Web: irc.inuvialuit.com

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