Front Desk Agent

Clear Destination Inc.; Delta; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Clear Destination Inc. is seeking a Front Desk Agent to deliver exceptional guest service at our Delta hotel. You will manage check-ins/outs, assist groups and tours, and oversee luggage storage while representing high hospitality standards.

The role requires morning and evening shifts, including weekends, with cross-training for Night Audit and a focus on accurate data entry, cash handling, and reporting.

Qualifications

• Requires strong communication, interpersonal and customer service skills.
• Proficient with basic computer tasks and data entry.
• Professional appearance and reliable, bondable candidate.
• Ability to work a flexible schedule including evenings, weekends and some nights.

Responsibilities

• Handle guest check-in/check-out and address guest concerns.
• Assist with arrivals/departures of groups and tours and luggage storage.
• Follow established procedures; manage mail and courier tasks.
• Maintain inventory and office supplies; prepare reports and statistics.

Skills

Advanced communication

Interpersonal skills

Customer service

Technical aptitude

MS Office

Professional appearance

Bondable

Core values

Flexible schedule

Education

Secondary School Diploma

Tools

MS Office

Job description

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This role requires availability weekdays, weekends, morning and evening shifts with cross-training for Night Audit as well.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights