Sales Manager

Clear Destination Inc.; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Coast Hotels in Calgary seeks a Sales Manager to contribute to hotel revenue growth through superior customer service and strategic selling. You will act as primary client contact, qualify opportunities, and coordinate with internal teams to deliver exceptional service.

The role requires strong interpersonal and communications skills, a detail-oriented mindset, and the ability to manage multiple deadlines in a fast-paced hospitality environment.

Qualifications

• 3 years of related Sales experience with some experience in hotel sales.
• Advanced interpersonal and communications skills.
• Excellent attention to detail.
• Ability to multi task and meet multiple deadlines.
• Some experience with conflict resolution an asset.
• Understand and speak second language is an asset.

Responsibilities

• Acts as a key point of contact with clients; qualify the business and liaise with external and internal contacts to deliver the service.
• Promotes Coast Hotels' products and services; assists with organization and execution of sales campaigns and promotions.
• Identifies opportunities to increase revenues and market share for assigned markets; develops cross-property sales opportunities.
• Maintains detailed and updated client records; processes quotes, contracts and client correspondence.
• Establishes objectives, targets, and quality standards for Sales; monitors yield management to maximize revenues.
• Participates in site inspections, client appointments and events to broaden market share.
• Liaises with other departments to ensure service delivery and resolve issues as necessary.

Skills

Sales experience

Interpersonal skills

Communication skills

MS Office

Customer service

Multitasking

Conflict resolution

Education

Secondary school diploma

Job description

The Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that maximize revenues as identified in the Coast Hotels' strategic plan.

Responsibilities:

• Performs specialized duties in relation to Sales, such as: acting as a key point of contact with the client; qualifying the business and liaising with the external customer and internal contact to deliver the service; promoting Coasts products and services; assisting with the organization and execution of sales campaigns and participating in tradeshows or other promotions related to Sales; identifying opportunities for increasing revenues and market share for the assigned markets; developing and initiating cross property sales opportunities for other Coast Hotels locations
• Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
• Establishes and communicates clear objectives, targets, and operational quality standards for Sales
• Monitors the quality of work and provides feedback on the degree to which operational standards are met, i.e., yield management practices are followed by both rooms and catering to maximize revenues and meet approved sales targets
• Participates in site inspections, client appointments, client events as needed to broaden market share
• Follows up on internal/external inquiries related to the sales function within the functional area
• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
• Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
• Resolves issues and identifies when to escape them
• Liaising with other departments as required
• Other duties as required

Skill s/Knowledge/Experience:

• Secondary school diploma
• 3 years of related Sales experience with some experience in hotel sales
• Advanced interpersonal and communications skills
• Excellent attention to detail
• Excellent phone manner/etiquette and communications skills with emphasis on demonstrated ability to sell the hotel services
• Intermediate level in use of MS Office Suite
• Professional appearance and attitude
• Ability to multi task and meet multiple deadlines
• Advanced communication and interpersonal skills
• Some experience with conflict resolution an asset
• Understand and speak second language is an asset
• Experience dealing with fast-paced customer service-oriented environments
• Exemplifies the Coast Core Values and enjoys working in a culture of accountability