Front Desk Admin Specialist - Medical Office (Casual/Relief)

Alberta Health Services; Lethbridge; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Alberta is seeking an Administrative Support III Front Desk to support Home Care management teams within Assisted Living Alberta, reporting to the Manager of Ambulatory Clinics and Administration.

The role involves checking in patients, scheduling clinic appointments, handling inquiries, and managing communications across multiple lines and platforms. Prior Connect Care or medical office experience is preferred.

Qualifications

• Completion of Grade 12 or equivalent.
• Knowledge and operation of Microsoft Office, Outlook, Word and Excel.
• Confident to work independently and in a team environment with excellent communication skills.
• Skilled at paying close attention to detail.
• Able to prioritize work and cope with frequent interruptions.
• Must be able to work all shifts based on operational needs.

Responsibilities

• Check in patients and interview to obtain demographic or health information.
• Schedule a variety of appointments for nursing and specialty physician clinics.
• Respond to inquiries related to operational procedures and maintain staff absence spreadsheet.
• Process clinic faxes, direct referrals, and manage communications via MS Teams, voicemail, and email.
• Operate office equipment and manage three phone lines directing calls to staff.

Skills

Communication skills

Attention to detail

Teamwork

Customer service

Education

Grade 12 or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Alberta Health Services in Alberta is seeking an Administrative Support III Front Desk to support Home Care management teams within Assisted Living Alberta, reporting to the Manager of Ambulatory Clinics and Administration.

The role involves checking in patients, scheduling clinic appointments, handling inquiries, and managing communications across multiple lines and platforms. Prior Connect Care or medical office experience is preferred.