Administrative Support III

Alberta Health Services; Lethbridge; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Alberta is seeking an Administrative Support III Front Desk to support Home Care management teams within Assisted Living Alberta, reporting to the Manager of Ambulatory Clinics and Administration.

The role involves checking in patients, scheduling clinic appointments, handling inquiries, and managing communications across multiple lines and platforms. Prior Connect Care or medical office experience is preferred.

Qualifications

• Completion of Grade 12 or equivalent.
• Knowledge and operation of Microsoft Office, Outlook, Word and Excel.
• Confident to work independently and in a team environment with excellent communication skills.
• Skilled at paying close attention to detail.
• Able to prioritize work and cope with frequent interruptions.
• Must be able to work all shifts based on operational needs.

Responsibilities

• Check in patients and interview to obtain demographic or health information.
• Schedule a variety of appointments for nursing and specialty physician clinics.
• Respond to inquiries related to operational procedures and maintain staff absence spreadsheet.
• Process clinic faxes, direct referrals, and manage communications via MS Teams, voicemail, and email.
• Operate office equipment and manage three phone lines directing calls to staff.

Skills

Communication skills

Attention to detail

Teamwork

Customer service

Education

Grade 12 or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

The Administrative Support III Front Desk position provides a diverse set of activities for the Home Care management teams within Assisted Living Alberta, reporting directly to the Manager of Ambulatory Clinics and Administration.Key Responsibilities as Directed and Required by Leadership include but are not limited to the following:Clinical Support:Checking in patients.Interviews patients to obtain relevant information (e.g. demographic or health information).Scheduling a variety of appointments for nursing and specialty physician clinics.Operational Support:Responds to inquiries related to operational procedures.Maintains spreadsheet of staff absence calls, and sends email notifying home care office of staff absence calls.Sends, receives and files clinic faxes including directing incoming referrals.Operates various office equipment and acts as resource to staff for support related to fax machines, photocopiers, label printers, phones, and computers.Switchboard:Manages 3 phone lines, directing calls to 100+ staff including RN case managers, Assistant Head Nurses, Managers, LPN’s, Social Workers, Educators, other administrative support staff, as well as other programs and agencies.Passes messages to staff from patients, physicians, and other programs by utilizing MS Teams, voicemail, and email.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Assisted Living Alberta
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Integrated Home Care
• Primary Location: Melcor Centre
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 13-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 14-DEC-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Assisted Living Alberta
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Integrated Home Care
• Primary Location: Melcor Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 13-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 14-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Knowledge and operation of Microsoft Office, Outlook, Word and Excel.Confident to work independently and in a team environment with excellent communication skills.Skilled at paying close attention to detail.Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times.Able to prioritize work and cope with frequent interruptions.Must be able to work all shifts based on operational needs.

Preferred Qualifications:

Connect Care experience.Experience in medical office setting is preferred.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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