French-Speaking Shift Leader – Service Excellence

Starbucks Corp.; Laval; On-site; CAD 19,000 - 25,000; Full time

Job summary

Starbucks Corporation in Laval is seeking a store team member to deliver legendary customer service and support daily store operations. You will work with a shift team to ensure a Third Place environment, engage with customers, and follow cash handling and safety policies.

The role emphasizes helping with training, providing constructive coaching, and maintaining attendance and punctuality while upholding food and beverage quality standards and health guidelines.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• French language fluency in reading, writing, and verbal is required.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Skills

Customer service

Teamwork

Effective communication

French fluency

Job description

Starbucks Corporation in Laval is seeking a store team member to deliver legendary customer service and support daily store operations. You will work with a shift team to ensure a Third Place environment, engage with customers, and follow cash handling and safety policies.

The role emphasizes helping with training, providing constructive coaching, and maintaining attendance and punctuality while upholding food and beverage quality standards and health guidelines.