Shift Supervisor: Legendary Customer Experience Lead

Starbucks Corp.; Laval; On-site; CAD 32,000 - 42,000; Full time

Job summary

Starbucks Corporation in Laval, QC is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead a team, delivering the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming environment.

You will model Starbucks guiding principles, provide coaching to partners, coordinate opening and closing duties, ensure cash handling procedures are followed, and help create a positive learning environment

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and coach team members.
• French language fluency in reading, writing and verbal is required.

Responsibilities

• Assist with store operations during scheduled shifts.
• Lead and deploy partners, delegating tasks to ensure operations run smoothly.
• Provide legendary customer service and maintain a clean, welcoming store environment.
• Model Starbucks guiding principles and ensure safety and cash procedures are followed.

Skills

Direct others

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Teamwork

French language

Job description

Starbucks Corporation in Laval, QC is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead a team, delivering the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming environment.

You will model Starbucks guiding principles, provide coaching to partners, coordinate opening and closing duties, ensure cash handling procedures are followed, and help create a positive learning environment