French-Speaking CSM Associate — AI-Powered Customer Success

Servicenow; Montreal; Hybrid; CAD 70.000 - 90.000; Vollzeit

Zusammenfassung

ServiceNow is seeking an Associate Customer Success Manager (French) in a hybrid role with in-office expectation in Montreal. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers, leveraging AI tools to drive value and customer outcomes.

You will mentor junior CSMs, lead business reviews, and collaborate with Sales on renewal readiness and expansion opportunities. Strong communication in French is required and AI fluency is a plus.

Qualifikationen

• 2–5 years of related work experience in customer success, consulting, or SaaS.
• Demonstrable AI fluency and comfort with AI tools.
• Ability to translate platform outcomes into business impact.

Aufgaben

• Own adoption metrics for a portfolio of mid-ACV customers.
• Lead Customer Business Reviews with senior stakeholders.
• Collaborate with sales on renewals and expansion signals.
• Mentor IC1 CSMs on advisory craft and AI fluency.
• Contribute to playbooks and AI-driven process improvements.

Kenntnisse

Customer success

AI fluency

Project management

Jobbeschreibung

ServiceNow is seeking an Associate Customer Success Manager (French) in a hybrid role with in-office expectation in Montreal. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers, leveraging AI tools to drive value and customer outcomes.

You will mentor junior CSMs, lead business reviews, and collaborate with Sales on renewal readiness and expansion opportunities. Strong communication in French is required and AI fluency is a plus.