Bilingual CSM: Strategic Advisor for AI-Driven Growth

Salesforce, Inc.; Toronto; Hybrid; CAD 115,000 - 158,000; Full time

Job summary

Salesforce, Inc. in Ontario is seeking a Customer Success Manager (CSM) to ensure high‑value customers achieve a significant ROI with the Signature Success Plan.

The CSM acts as an extension of the customer’s workforce, guiding both technical and business concerns and coordinating delivery across the Signature lifecycle. This office‑flexible role requires 3+ years in Customer Success or SaaS, strong consulting skills, and experience with Sales Cloud and Service Cloud.

Qualifications

• 3+ years of relevant industry experience in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.

Responsibilities

• Serve as the single point of customer accountability for delivery of all Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Apply processes to address customer needs and ensure value is delivered through the Signature offer.
• Align with Business and Technical Stakeholders to prioritize and manage tasks.
• Lead enablement sessions on opportunity and case management, forecasting, and pipeline hygiene.
• Share best practices for sales and service process optimization and data quality.

Skills

Customer Success

Consulting

Communication

Sales Cloud

Service Cloud

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. in Ontario is seeking a Customer Success Manager (CSM) to ensure high‑value customers achieve a significant ROI with the Signature Success Plan.

The CSM acts as an extension of the customer’s workforce, guiding both technical and business concerns and coordinating delivery across the Signature lifecycle. This office‑flexible role requires 3+ years in Customer Success or SaaS, strong consulting skills, and experience with Sales Cloud and Service Cloud.