Food Service Supervisor, Full Time

COMPASS GROUP CANADA; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Job summary

Compass Group Canada in Mississauga is seeking an experienced Hospitality Supervisor to oversee lounge operations and ensure a premium traveler experience. You will lead a team of service staff, assign duties, monitor performance and maintain cleanliness, stock and readiness of food, beverages and amenities.

Responsibilities include guest interactions, handling complaints, coordinating with airline representatives, scheduling, training new employees, inventory control, and ensuring compliance

Qualifications

• Experience in hospitality lounge operations or premium service.
• Proven ability to lead a diverse service team.
• Strong communication and problem-solving skills.
• Knowledge of health, safety, and airport regulations.

Responsibilities

• Oversee lounge operations and ensure premium traveler experience.
• Schedule staff, train new employees and onboard new hires.
• Monitor inventory and ensure cleanliness and restocking.
• Resolve guest requests and complaints professionally.
• Collaborate with airline representatives to manage peak times.
• Implement operational improvements to enhance service quality.

Skills

Leadership

Customer service

Communication

Problem solving

Staff scheduling

Training

Job description

A hospitality Supervisor managing lounges is responsible for overseeing all aspects of lounge operations to ensure a seamless, high-quality experience for travelers. This role involves leading a team of service staff, assigning duties, and monitoring performance to maintain exceptional customer service standards at all times. The Supervisor ensures the lounge is consistently clean, organized, and well-stocked with food, beverages, and amenities.

They handle guest interactions directly, resolving complaints or special requests in a professional and timely manner, and creating a welcoming, premium atmosphere for passengers. Administrative responsibilities include staff scheduling, training and onboarding new employees, maintaining inventory levels, and ensuring compliance with health, safety, and airport regulations.

Additionally, the Supervisor collaborates with airline representatives to align service expectations, manage passenger flow during peak times, and implement operational improvements. Strong leadership, communication, and problem-solving skills are essential in this fast-paced, customer-focused environment.