Airline Customer Service Supervisor

Unifi Aviation, LLC; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

HSA allowance

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Wellness programs

Job summary

Unifi Aviation Canada, Inc is seeking a Customer Service Supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, reservations and passenger inquiries. You will guide passengers through the airport processes with a focus on safety and exceptional service.

The role supports passengers including minors and VIPs, ensuring smooth ticketing and check-in while coordinating with Customs and immigration, and you will work a rotating shift in a dynamic airport environment.

Qualifications

• High School diploma or equivalent.
• Must be at least 18 years old.
• Credentials required per airport/state regulations.
• Ability to pass a pre-employment drug screen.
• Background check may go back up to 10 years.

Responsibilities

• Supervises a team of agents in customer service duties.
• Assist passengers with a friendly welcome from arrival through check-in, including special needs support.
• Handle all aspects of ticketing and check-in using a computerized system (boarding, baggage, reservations).
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are ready for loading and arrival.
• Push wheelchairs with passengers through airport areas as needed.
• Complete work safely and in line with company standards; report incidents per policy.
• Perform other related duties as assigned.

Skills

Team supervision

Customer service

Passenger support

Communication skills

Safety awareness

Education

High School diploma

Tools

Airport computer systems

Job description

Unifi Aviation Canada, Inc is seeking a Customer Service Supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, reservations and passenger inquiries. You will guide passengers through the airport processes with a focus on safety and exceptional service.

The role supports passengers including minors and VIPs, ensuring smooth ticketing and check-in while coordinating with Customs and immigration, and you will work a rotating shift in a dynamic airport environment.