Food and Beverage Supervisor

ACE Casinos; Calgary; On-site; CAD 52,000 - 72,000; Full time

Job summary

ACE Casinos in Calgary is seeking an experienced F&B Supervisor to oversee daily shift operations and lead a team of servers, bartenders, cooks, and support staff. You will ensure guest service, food quality, cleanliness, and safety standards are met, while driving performance and efficiency.

The role involves monitoring guest satisfaction, managing inventory, training staff, and coordinating with security and other departments to maintain a safe, welcoming environment.

Qualifications

• Minimum 1–2 years experience as Supervisor or Manager in multiple outlet experience or bar experience.
• Experience in back of the house and front of the house.
• Basic food safety required.

Responsibilities

• Oversee overnight F&B staff including servers, bartenders, cooks, and support staff.
• Ensure outlets operate efficiently in compliance with health, safety, and sanitation regulations.
• Increase year over year sales and execute all Food and Beverage promotions.
• Monitor guest satisfaction and respond promptly to concerns or complaints.
• Assist with inventory control, ordering, and receiving of supplies.
• Conduct nightly audits of sales, cash handling, and shift reports.
• Train, coach, and mentor team members to uphold service standards and company policies.
• Collaborate with security and other departments to ensure a safe and welcoming environment.
• Maintain cleanliness and organization of all F&B areas during and after service.
• Prepare shift reports and communicate key information to day-shift management.

Skills

Leadership

Team coordination

Education

1-2 years experience as Supervisor/Manager in multiple outlet or bar experience

Job description

Reports To

F&B Supervisor reports to Assistant F&B Manager.

Job Overview

Oversee daily or nightly shift(s), provide leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Responsibilities and Duties

• Supervise and coordinate the activities of overnight F&B staff, including servers, bartenders, cooks, and support staff.
• Ensure all food and beverage outlets operate efficiently and in compliance with health, safety, and sanitation regulations.
• Increasing year over year sales
• Executing all Food and Beverage promotions
• Monitor guest satisfaction and respond promptly to guest concerns or complaints.
• Assist with inventory control, ordering, and receiving of supplies.
• Conduct nightly audits of sales, cash handling, and shift reports.
• Train, coach, and mentor team members to uphold service standards and company policies.
• Collaborate with security and other departments to ensure a safe and welcoming environment.
• Maintain cleanliness and organization of all F&B areas during and after service.
• Prepare shift reports and communicate key information to day-shift management.

Education and Experience

• 1-2 years' experience as Supervisor or Manager in multiple outlet experience or bar experience
• Experience in back of the house and front of the house
• Basic food safety required

Casino Or Resort Experience Preferred

Mandatory Valid AGLC Preserve Certification

Skills And Abilities

• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.