Food service supervisor

A&W Restaurant; Vernon; On-site; CAD 42,000 - 54,000; Full time

Job summary

A&W Restaurant in Vernon, BC is seeking a qualified supervisor to oversee daily kitchen and front-of-house operations on-site. The role requires coordinating staff, ensuring food quality, and handling customer concerns to maintain service excellence.

Ideal candidates bring 3–5 years of restaurant experience and strong communication, teamwork, and reliability. This position emphasizes schedule planning and staff development in a fast-paced environment.

Qualifications

• 3–5 years of experience in fast food/restaurant supervision.
• Secondary school diploma or equivalent.
• Excellent oral communication and customer service skills.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredients and supplies required for meal preparation.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Establish work schedules.

Skills

Interpersonal skills

Oral communication

Team player

Client focus

Initiative

Dependability

Flexibility

Education

Secondary school diploma

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Fast food outlet or concession
• Restaurant

RESPONSIBILITIES

TASKS

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Establish work schedules

SUPERVISION

• 5-10 people
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking
• Attention to detail

PERSONAL SUITABILITY

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

FINANCIAL BENEFITS

• Group insurance benefits
• Life insurance

OTHER BENEFITS

• Other benefits
• Team building opportunities
• Travel insurance