Food Service Supervisor

Tim Hortons; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Team Supervisor for its Tim Hortons' restaurants in Vancouver. The ideal candidate will have at least one year of supervisory experience in fast food, strong leadership and communication skills, and a commitment to exceptional guest service. Responsibilities include supervising team members, managing guest complaints, ensuring compliance with operational procedures, and fostering a respectful team environment. Join us in leading our team to success and providing an exceptional guest experience.

Qualifications

• Minimum 1 year of supervisory experience in the fast food services industry.
• Strong ability to supervise and direct team members.
• Effective communication with team and management.

Responsibilities

• Supervise and coordinate team members throughout their shift.
• Manage guest complaints and resolve issues promptly.
• Ensure compliance with all operating standards during shifts.

Skills

Leadership skills

Effective communication

Training and coaching

Problem resolution

Job description

Job Duties

Job duties: The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Supervises, directs and coordinates restaurant team members throughout their shift
• Schedules staff and assigns duties and provides ongoing, specific direction to team members
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing and consistent training that positively impacts the overall operations
• Trains staff in job duties, sanitation and safety procedures
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Ensures that work schedules are met and establishes methods to meet them
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Encourages an exciting and fun work environment while motivating team members to meet goals

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Assists in the running of company-wide incentive programs
• Promotes a respectful team environment
• Leads team throughout shift with a positive attitude
• Acts as role model for exceptional guest service
• Effectively communicates with the management team
• Shares ideas, looks for opportunities to grow the business and empower your team to make it right

Operations Management

• Displays knowledge of and works in compliance with applicable legislation
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information on Portal or available through Townhall meetings
• Maintains records of stock, sales and wastage
• Prepares food order summaries and orders ingredients and supplies
• Assists the Restaurant Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
• Escalates to management any issues and/or problems

Requirements

• Previous supervisory experience (minimum 1 year) in fast food services industry
• Strong leadership skills; ability to supervise, direct, and coordinate staff during shifts
• Effective communication skills with team members and management
• Training and coaching experience for new and existing staff
• Ability to address issues immediately and resolve guest complaints efficiently
• Commitment to maintaining a respectful team environment and exceptional guest service
• Capability to manage shift cash procedures and complete required documentation