Food Service Supervisor

Ontario Trillium Foundation; Thames Centre; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Ontario Trillium Foundation is looking for a Team Supervisor for Tim Hortons in Thames Centre, Ontario. This operational role supervises team members to ensure standards around product quality, cleanliness, and guest experience are met.

As a Supervisor, you will manage schedules, assist in training, and maintain an engaging environment. A minimum of one year in a supervisory role within the fast food industry is required. Be part of a vibrant team dedicated to exceptional service.

Qualifications

• Minimum 1 year of previous supervisory experience in the fast food services industry.

Responsibilities

• Supervises and coordinates restaurant team members throughout their shift.
• Leads by example in hospitality and operational efficiency.
• Ensures adherence to all Tim Hortons operating standards.

Skills

Team Management

Customer Service

Conflict Resolution

Job description

Job duties:The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Supervises, directs and coordinates restaurant team members throughout their shift
• Schedules staff and assigns duties and provides ongoing, specific direction to team members
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides on‑going and consistent training that positively impacts the overall operations
• Trains staff in job duties, sanitation and safety procedures
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Ensures that work schedules are met and establish methods to meet work schedules
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Encourages an exciting and fun work environment while motivating team members to meet goals

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Assists in the running of company‑wide incentive programs
• Promotes a respectful team environment
• Leads team throughout shift with a positive attitude
• Acts as role model for exceptional guest service
• Effectively communicates with the management team
• Shares ideas, looks for opportunities to grow the business and empower your team to make it right

Operations Management

• Displays knowledge of and works in compliance with applicable legislation
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information on Portal or available through Townhall meetings
• Maintains records of stock, sales and wastage
• Prepares food order summaries and orders ingredients and supplies
• Assists the Restaurant Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre‑rush checklists etc.)
• Escalates to management any issues and or problems

Requirements

• Previous supervisory experience (minimum 1 year) in fast food services industry