Shift Supervisor - Tim Hortons - Richmond Hill, ON

Tim Hortons; Richmond Hill; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Opportunities for career growth

Fun, flexible environment

Leadership development opportunities

Supportive work culture

Job summary

A prominent coffee and fast-food chain is seeking a dedicated Shift Supervisor for their location in Richmond Hill, ON. In this role, you will oversee operations, ensuring excellent customer service and managing a multi-million-dollar establishment. Passion for leadership and commitment to guest satisfaction are key. Ideal candidates will have prior supervisory experience and the ability to train and support team members, fostering a positive work environment while meeting service standards.

Qualifications

• Previous supervisory experience in Quick Service Restaurants (QSR).
• Tim Hortons experience is an asset.
• Strong leadership abilities and excellent communication skills.
• Flexible schedule with Opens, Midday, and Closing Shifts.
• Ability to train, monitor, and reinforce food safety procedures.
• Team player with a positive attitude and strong work ethic.
• Problem-solving skills and ability to handle guest-related issues.

Responsibilities

• Train and monitor food safety procedures for team members.
• Act as Cash Manager as needed, managing cash registers.
• Perform walk-throughs to ensure restaurant readiness.
• Working closely with the Restaurant Management team to train, develop, and communicate with team members, maximizing retention.
• Supervising, coordinating and delegating operations tasks, ensuring compliance with Company policies.
• Maintaining proper team coverage through effective scheduling, ensuring that all customer service standards are met.
• Resolving guest-related issues effectively to ensure a positive customer experience.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Food safety procedures

Teamwork

Flexibility

Job description

Tim Hortons is seeking dedicated Shift Supervisors for its location at 10 Vogell Road, Richmond Hill, ON. As a Shift Supervisor, your top priority is guest satisfaction. You will play a crucial role in the restaurant leadership team, working closely with management to provide direction and training to exceed customer expectations.

This role involves overseeing and managing a multi-million-dollar operation, ensuring quality service, and maintaining a team-oriented atmosphere. If you are passionate about leadership and customer service, this opportunity is perfect for you!

About the role: Shift Supervisor at Tim Hortons

As a Shift Supervisor at Tim Hortons, you will be responsible for:

• Training, monitoring, and reinforcing food safety procedures for team members.
• Acting as Cash Manager as needed, including setting up cash registers at opening and verifying cash at closing.
• Performing walk-throughs to ensure the restaurant is ready to open, close, and manage rush periods.
• Working closely with the Restaurant Management team to train, develop, and communicate with team members, maximizing retention.
• Supervising, coordinating, and delegating operations tasks, ensuring compliance with Company policies.
• Maintaining proper team coverage through effective scheduling, ensuring that all customer service standards are met.
• Resolving guest-related issues effectively to ensure a positive customer experience.

This role is ideal for individuals with leadership experience in Quick Service Restaurants (QSR) and those who are committed to excellence in customer service.

Benefits and Salary

At Tim Hortons, we value our Shift Supervisors and provide:

• Opportunities for career growth, including Restaurant Management positions for high-performing supervisors.
• A fun, flexible environment where guests are your neighbors and co-workers are your friends.
• Opportunities for leadership development in a team-oriented atmosphere.
• A supportive environment that promotes from within and encourages leadership growth.

This role provides the chance to grow your career with one of Canada’s most recognized brands.

Job Type: Full-Time / Part-Time

Flexible Schedule: Opens, Midday, and Closing Shifts

Requirements / Skills

To succeed as a Shift Supervisor at Tim Hortons, you should have:

• Tim Hortons experience is an asset
• Previous supervisory experience in Quick Service Restaurants (QSR)
• Strong leadership abilities and excellent communication skills
• Flexible schedule with availability for Opens, Midday, and Closing Shifts
• Ability to train, monitor, and reinforce food safety procedures
• Team player with a positive attitude and strong work ethic
• Problem-solving skills and the ability to handle guest-related issues effectively

This role is perfect for those who are motivated, organized, and passionate about leadership and hospitality.

How to Apply

Are you ready to lead a team and grow your career at Tim Hortons? Click the button below to apply now and become part of our dynamics and friendly work environment.

Know someone who might be interested? Share this job posting and help them join Tim Hortons!

This role as a Shift Supervisor at Tim Hortons is perfect for those with leadership experience in the Quick Service Restaurant (QSR) industry. You’ll play a critical role in training and guiding team members, ensuring exceptional customer experiences.

When applying, highlight your leadership skills, communication abilities, and experience in food safety procedures. Show your commitment to customer satisfaction and your ability to resolve guest issues effectively. Demonstrate your capability to manage shifts efficiently while maintaining quality and service standards.