Food service supervisor

Tim Hortons; Maple Ridge; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

Tim Hortons in Maple Ridge, BC, is hiring a Team Supervisor to manage daily café operations. The role requires 1–2 years of experience, English language proficiency, and a permanent term with 40 hours per week.

You will oversee food preparation, staff scheduling, training, and quality control to ensure fast, friendly service. Report to the store manager, supervise 5–10 team members, and maintain records of stock and sales.

Qualifications

• 1–2 years of experience in a similar role.
• Excellent communication and customer service skills.
• Ability to supervise and train staff and maintain quality standards.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Ensure that food and service meet quality control standards.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.

Skills

Leadership

Staff scheduling

Customer service

Communication

Education

No degree required

Job description

• Work Term: Permanent


• Work Language: English


• Hours: 40 hours per week


• Education: No degree, certificate or diploma


• Experience: 1 year to less than 2 years

WORK SETTING

• Food service establishment


• Coffee shop


• Fast food outlet or concession


• Restaurant

TASKS

• Establish methods to meet work schedules


• Supervise and co-ordinate activities of staff who prepare and portion food


• Train staff in job duties, sanitation and safety procedures


• Ensure that food and service meet quality control standards


• Maintain records of stock, repairs, sales and wastage


• Prepare and submit reports

SUPERVISION

• 5-10 people


• Food service counter attendants and food preparers

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment


• Work under pressure


• Tight deadlines


• Combination of sitting, standing, walking


• Standing for extended periods


• Bending, crouching, kneeling


• Walking


• Physically demanding

PERSONAL SUITABILITY

• Client focus


• Efficient interpersonal skills


• Excellent oral communication


• Flexibility


• Team player

EMPLOYMENT TERMS OPTIONS

• Early morning


• Evening

EMPLOYMENT TERMS OPTIONS

• Shift


• Morning


• Night


• Day


• Weekend

HEALTH BENEFITS

• Dental plan


• Health care plan

SUPPORT FOR PERSONS WITH DISABILITIES

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)


• Provides visual accessibility accommodations (for example: braille, screen readers, etc.)


• Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)


• Participates in a government or community program or initiative that supports persons with disabilities


• Offers mentorship, coaching and/or networking opportunities for persons with disabilities


• Provides awareness training to employees to create a welcoming work environment for persons with disabilities


• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

SUPPORT FOR NEWCOMERS AND REFUGEES

• Participates in a government or community program or initiative that supports newcomers and/or refugees


• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)


• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)


• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)


• Supports newcomers and/or refugees with foreign credential recognition


• Offers mentorship programs that pair newcomers and/or refugees with experienced employees


• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees


• Does not require Canadian work experience

SUPPORT FOR YOUTHS

• Participates in a government or community program or initiative that supports youth employment


• Offers on-the-job training tailored to youth


• Offers mentorship, coaching and/or networking opportunities for youth


• Provides awareness training to employees to create a welcoming work environment for youth

SUPPORT FOR VETERANS

• Participates in a government or community program or initiative that supports Veterans


• Offers mentorship, coaching and/or networking opportunities for Veterans


• Provides awareness training to employees to create a welcoming work environment for Veterans


• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)


• Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)


• Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)


• Supports Veterans in translating their military skills and experience into the language of the civilian job market


• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

SUPPORT FOR INDIGENOUS PEOPLE

• Participates in a government or community program or initiative that supports Indigenous people


• Offers mentorship, coaching and/or networking opportunities for Indigenous workers


• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations


• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers


• Facilitates access to Elders who can offer support and guidance to Indigenous workers

SUPPORT FOR MATURE WORKERS

• Participates in a government or community program or initiative that supports mature workers


• Applies hiring policies that discourage age discrimination


• Provides staff with awareness training to create a welcoming work environment for mature workers


• Offers mentorship, coaching and/or networking opportunities for mature workers


• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)


• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)


• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)


• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

SUPPORTS FOR VISIBLE MINORITIES

• Participates in a government or community program or initiative that supports members of visible minorities


• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)


• Offers mentorship programs that pair members of visible minorities with experienced employees


• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities