Food Service Supervisor

Anishinabek Employment & Training Services; Northwestern Ontario; Hybrid; CAD 42,000 - 47,000; Full time

Benefits offered by this job

Competitive wages

Overtime pay

Tips

Dental care

Extended health care

Life insurance

Discounted or free food

On-site parking

Growth opportunities

Supportive management

Job summary

Tim Hortons is seeking a motivated Food Service Supervisor to lead a busy team in a fast-paced restaurant environment. You will supervise staff, ensure guest satisfaction, and maintain daily operations with strong leadership.

The ideal candidate has fast-food supervisory or management experience, outstanding communication skills, and a commitment to quality service. Opportunities for growth and a supportive management team are provided.

Qualifications

• Previous fast-food supervisory or management experience is required.
• At least 1 year of food-service management experience preferred.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Reliable, punctual, and dependable.
• Honest, hardworking, and positive attitude.
• Ability to coach and motivate a team.
• Ability to work independently and make sound decisions.
• Day-shift availability required; night-shift availability preferred.
• Flexibility to work weekends, holidays, and overtime as needed.

Responsibilities

• Lead and supervise the team during busy periods while maintaining excellent guest service.
• Control labor costs by managing daily staffing levels and driving team efficiency.
• Assign daily duties and prepare team schedules.
• Train, coach, and evaluate team members to support their success.
• Interview and assist with hiring new team members.
• Ensure all Tim Hortons procedures, policies, and service standards are followed.
• Handle customer inquiries and resolve complaints professionally and effectively.
• Receive and sign for deliveries and ensure supplies are properly stored.
• Maintain a clean, organized, and welcoming restaurant inside and out.
• Ensure compliance with health, safety, sanitation, and food-handling regulations.
• Monitor store standards and overall restaurant presentation.
• Act as a positive role model and provide leadership to all team members.
• Communicate effectively with management, team members, suppliers, and guests.

Skills

Fast-food supervision

Team leadership

Customer service

Communication

Organizational skills

Problem solving

Reliability

Punctuality

Coaching

Independent decision making

Day shift availability

Weekend/holiday availability

Education

Secondary school completion

Post-secondary program in Food Service or Hospitality

Job description

We are looking for a positive, hardworking, honest, dependable, and experienced Food Service Supervisor to join our busy Tim Hortons team.

The ideal candidate has previous fast-food management or supervisory experience, enjoys working in a fast-paced environment, and knows how to lead a team by example. As a Shift Supervisor, you will play an important role in ensuring excellent guest service, maintaining restaurant standards, supporting team members, and keeping daily operations running smoothly.

You will receive ongoing support from the General Manager, Assistant General Manager, and Owner every step of the way.

Employment Type

Full Time

Job Occupation Type

Retail Sales Supervisor

Total Positions

1

Wage

$21.00/hr

Hours/Week

0

Days of Work

n/a

Closing Date / Apply By

11/23/2026

Start Date

n/a

Duties

Key Responsibilities

• Lead and supervise the team during busy periods while maintaining excellent guest service.
• Control labor costs by managing daily staffing levels and driving team efficiency.
• Assign daily duties and prepare team schedules.
• Train, coach, and evaluate team members to support their success.
• Interview and assist with hiring new team members.
• Ensure all Tim Hortons procedures, policies, and service standards are followed.
• Handle customer inquiries and resolve complaints professionally and effectively.
• Receive and sign for deliveries and ensure supplies are properly stored.
• Maintain a clean, organized, and welcoming restaurant inside and out.
• Ensure compliance with all health, safety, sanitation, and food-handling regulations.
• Monitor store standards and overall restaurant presentation.
• Act as a positive role model and provide leadership to all team members.
• Communicate effectively with management, team members, suppliers, and guests.

Qualifications

What We're Looking For

• Previous fast-food supervisory or management experience is required.
• At least 1 year of food-service management experience preferred.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Reliable, punctual, and dependable.
• Honest, hardworking, and positive attitude.
• Ability to coach and motivate a team.
• Ability to work independently and make sound decisions.
• Day-shift availability required; night-shift availability preferred.
• Flexibility to work weekends, holidays, and overtime as needed.

Education

• Completion of secondary school is required.
• Completion of a college program in Food Service Administration, Hospitality Management, Hotel and Restaurant Management, or a related field is preferred.
• Food Handler/Safe Food Handling certification is an asset.

What We Offer

• Competitive wages
• Overtime pay
• Tips
• Dental care
• Extended health care
• Life insurance
• Discounted or free food
• On-site parking
• Opportunities to grow and develop within the company
• Supportive management team