Food & Beverage Supervisor - Atlas

Gateway Casinos & Entertainment; Ramara Township; On-site; CAD 80,000 - 100,000; Full time

Job summary

A premier hospitality company is seeking a Supervisor to assist in managing staff and promoting exceptional customer service in Ontario. This role requires a minimum of 2 years of supervisory experience in a bar or restaurant setting. Candidates should possess relevant post-secondary education and certifications like Smart Serve and Food Handlers. The position offers opportunities for engagement in a dynamic environment. Apply within 7 days of the posting date.

Qualifications

• Minimum 2 years supervisory experience in a full-service restaurant or bar operations.
• Must have Smart Serve and Food Handlers certification.
• Ability to work in various environmental conditions.

Responsibilities

• Support management of staffing levels to maximize productivity.
• Assist with the supervision of staff and performance management.
• Promote and model the highest level of customer service.

Skills

Supervisory skills

Customer service

Team motivation

Adaptability

Education

Relevant post-secondary education in Hospitality Management

Job description

The Position

This role will work within an assigned outlet with opportunity to cross over to other outlets. You will assist in providing support with work flow, administration and developing employees. A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests. This role will ensure continuity of operations during the Manager’s absence, as required.

Key Responsibilities

• Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet
• Support the TA team in staffing and recruitment initiatives
• Assist with the supervision of all staff and performance management process through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
• Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction
• Be attentive and responsive to customer related issues or concerns
• Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management team
• Assist with the creation and management of scheduling and shift in accordance with operational requirements
• Maintain and promote departmental quality standards
• Be fully conversant in all training modules for their outlet
• Create a positive and engaging work environment people want to be a part of
• Perform other duties as assigned

What You’ll Require

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations
• Relevant post-secondary education in Hospitality Management or another related field preferred
• Smart Serve and Food Handlers certification
• WHMIS (Training provided)
• Some knowledge of restaurant operations and hospitality in general
• Experience with managing multiple outlets is an asset
• Adaptable and proactive, with a strong sense of ownership and responsibility
• An understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act
• Must be able to walk and stand for long periods of time
• Ability to work in hot, cold and humid environments (indoor/outdoor) as required
• Ability to lift and carry up to 50 pounds
• Ability to work all shifts, weekends, holidays, and special events needed

Additional Information

• All employees at Casino Rama are expected to:
• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements. Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. Play Smart