Food & Beverage Service Manager

Gateway Casinos & Entertainment; Burnaby; On-site; CAD 52,000 - 59,000; Full time

Job summary

Join a dynamic and growing national company as a Food and Beverage Floor Manager. This exciting role is perfect for a multi-tasking professional with strong leadership skills and a passion for exceptional customer service. You will manage all food and beverage activities, ensuring quality and satisfaction while empowering your team to excel. With a premium benefits package and opportunities for career advancement, this is your chance to thrive in a fun and supportive environment. If you are ready to take your career to the next level, we want to hear from you!

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts

Development and training opportunities

Exciting and supportive work environment

Qualifications

• 1-2 years of experience in restaurant supervision or equivalent.
• Rock-solid leadership and time-management skills required.

Responsibilities

• Manage food and beverage service activities and staff resources.
• Ensure high-quality food and beverage preparation and presentation.
• Resolve customer concerns and maintain profitability.

Skills

Leadership Skills

Time Management

Multitasking

Customer Service

Communication

Education

Food Safe Level 1 Certificate

Serving It Right (BC)

Pro Serve (Alberta)

Smart Service (Ontario)

Job description

Job Type: Full-Time
Salary Range: $52,200 - $58,700

The Gateway to Your Future
This key management role is ideal for a multi-tasking pro with exceptional people skills who loves being in the heart of the action. If you have the restaurant skills and experience for the Food and Beverage Floor Manager position, Gateway would like to hear from you. Join our team at a growing national company that offers a premium benefits package and salary. This is the ideal opportunity for a bar or kitchen expert who wants to take their career to the next level in an exciting and rewarding work environment.

We Provide:

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities:

• Manages all food and beverage service activities through subordinate staff; ensures they have sufficient resources available. Contributes to the menu, department budget, undertakes corrective action, ensures scheduling and expenditures are controlled.
• Ensures that front-of-house food and beverage offerings are prepared in accordance with predetermined quality standards.
• Ensures consistent front-of-house food and beverage preparation and the highest calibre of food and beverage presentation and takes advantage of all opportunities to improve upon both.
• Maintains and demonstrates expert knowledge of upcoming sports events, products, events and promotions.
• Ensures customer wishes and their satisfaction is carried out. Organizes food and beverage service for special events.
• Resolves customer concerns.
• Ensures profitability of operations by achieving financial and performance goals.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations, beverage service and food services.
• Liaises with government regulators that impact the operation of the department.
• Demonstrates a thorough knowledge of all emergency procedures.
• Takes on additional duties including being assigned to other work areas as required.

What You Bring:

• 1-2 years of experience in restaurant supervision or an equivalent combination of education and experience.
• Rock-solid leadership skills and ability to direct and supervise staff.
• Ability to manage issues and empower a team to excel.
• A relationship-builder who encourages open communication and collaboration.
• Time-management savvy and expert multitasker who thrives in the excitement of casino operations.
• Strategic thinker who has an eye for detail and a capacity to see the big picture.
• Benefit from working flexible hours, evenings, and weekends.
• Serving It Right (BC)/Pro Serve (Alberta)/ Smart Service (Ontario).
• Food Safe Level 1 certificate.

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway:
Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.