FOH Keyholder

Original FARM; Victoria; On-site; CAD 33,000 - 45,000; Full time

Job summary

The Original FARM is seeking a Full Time FOH Keyholder in Victoria, BC to drive customer experience and manage daily store operations.

You will lead a small team, deliver personal sales, manage cash and POS, ensure brand values, and uphold health and safety standards while expanding the customer base.

Qualifications

• Exceptional customer service skills.
• Proven ability to work with retail operating systems.
• Excellent verbal, written and interpersonal communication skills.
• Strong work ethics and reliability.
• Demonstrates critical thinking and problem-solving.

Responsibilities

• Drive the store sales through personal sales.
• Expand the customer data base and build brand loyalty.
• Represent the values of The Original FARM Cannabis brand with integrity.
• Model a customer service centric culture and positive work environment.
• Address all customer concerns in a timely and empathetic manner.
• Maintain store ambiance, cleanliness, and compliance with Health & Safety regulations.
• Ensure brand values are reflected through policies and product knowledge programs.
• Promote teamwork and mutual respect within the store.

Skills

Customer service

Retail POS experience

Verbal & written comms

Strong work ethic

Critical thinking

Loyal client base

Time management

Team leadership

Weekend availability

Job description

THE ORIGINAL FARM – Hillside

Full Time Keyholder FOH (Front of House) – Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The FOH Keyholder reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:

Customer Experience

• Drive the store sales through personal sales
• Expand the customer data base and build brand loyalty
• Represent the values of The Original FARM Cannabis brand with utmost integrity
• Model a customer service centric culture that fosters a positive work environment and experience
• Address all customer concerns in a timely and empathetic manner
• Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
• Ensure the brand values are consistently represented through compliance to all policies and procedures
• Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
• Promote a work environment based on mutual respect and teamwork that align with the corporate values
• Maintain a positive team work environment

Operational Efficiency

• Ensure compliance with all policies and procedures
• Ensure timely and seamless execution of all company initiatives and programs
• Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
• Accuracy in worked time recording
• Accuracy and proficiency in cash management and use of POS system
• On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required

• Exceptional customer service skills
• Proven ability to work with retail operating systems
• Excellent verbal, written and interpersonal communication skills
• Strong work ethics
• Demonstrate critical thinking and logic
• Strong interpersonal skills with the ability to build a loyal client base
• Excellent time management skills
• Positive attitude
• Attention to detail
• Ability to lead a team as well as work as part of a team
• Must have weekend availability

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