Key Holder

Four20 Premium Market Ltd; Kitchener; On-site; CAD 21,000 - 29,000; Full time

Job summary

FOUR20 Premium Market Ltd in Kitchener is seeking friendly, customer-focused individuals to join our cannabis retail team. You will help educate customers, ensure compliance, and provide an exceptional in-store experience.

As part of our team, you will learn about product formats and cannabis culture, work with Lightspeed POS, and commit to a safe, inclusive environment while delivering reliable service across shifts including evenings and weekends.

Qualifications

• Retail and customer service experience required.
• Familiarity with POS systems (Lightspeed) preferred.
• Flexible schedule including evenings, weekends and holidays.
• Eager to learn and develop in cannabis retail.

Responsibilities

• Provide outstanding customer service by building baskets based on customers needs and recommendations.
• Managing POS transactions: sales, voids, discounts and promotions (Lightspeed POS)
• Merchandising and stocking, keeping product levels maintained
• Adhering to all regulatory guidelines, company policies and procedures
• Comfortable working independently

Skills

Retail customer service

Time management

Team player

Strong communication

Tools

Lightspeed POS

Job description

Your Opportunity at FOUR20 Premium Market:

We are looking for people that care and are passionate about cannabis and the community. People to contribute to our growing company and cannabis culture by being the best version of themselves. Our goal is to welcome the community by providing exceptional customer experience and education. It is a big responsibility to ensure customers are aware of ever-changing product formats and innovation.

How we live it

• By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
• By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges.
• By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise.
• By nurturing a safe and inclusive environment in the communities we operate in.

Essential Functions

• Being a kind and decent human being, be your authentic self, promote a safe and inclusive environment
• Provide outstanding customer service by building baskets based on customers needs and recommendations
• Working together as a team, contributing to our FOUR20 culture and ensuring a safe space for all customers and employees
• Manage POS systems for transactions: sales, voids, discounts and promotions (Lightspeed POS)
• Responsible for open and close procedures of the store
• Be problem solvers: flexible with unforeseen situations and resolve any issues promptly and professionally
• Curious mindset; continuous learning of Cannabis products, strains, categories and accessories
• Maintain accurate inventory counts and reporting
• Adhering to all regulatory guidelines, company policies and procedures
• Comfortable working independently
• Merchandising and stocking, keeping product levels maintained
• Leverage our best in class in-house cannabis and sales education program.

Non-Negotiables

• Sellsafe (AB), Cannsell (ON)
• Verify ID and eligibility of customers
• Understand the regulations, uphold the standards, respect and understand the importance of your cannabis qualification
• Reliable and strong communication with your team
• Enthusiastic, friendly and proud to be part of the recreational cannabis market and evolving cannabis culture

Requirements

• Must be of legal age and hold a license in the province of the position *Non-negotiable*
• Learn how to get started on your Cannabis Qualification: https://www.420pm.ca/careers
• Retail and customer service experience
• Familiarity with point of sale (POS) systems
• Time Management Skills: Ability to manage and prioritize multiple tasks
• Eager to learn and develop
• Ability to work at multiple locations will allow for more hours and development
• Flexible schedule, including evenings, weekends and holidays
• Must be able to stand for long periods of time
• Must be physically able to pull, push and carry up to 25 lbs