Budtender - Hillside

Original FARM; Victoria; On-site; CAD 21,000 - 30,000; Part time

Job summary

The Original FARM is a Downtown Victoria cannabis retailer seeking a Part Time Customer Service Associate / Budtender (Front of House). You will educate customers, drive sales, and uphold brand standards in a fast-paced retail setting.

Ideal candidates demonstrate exceptional customer service, strong communication, cash handling experience, and reliability for evenings and weekends. Team collaboration and compliance with store policies are essential in this role.

Qualifications

• Exceptional customer service skills.
• Proven ability to work with retail operating systems.
• Excellent verbal, written and interpersonal communication skills.
• Strong work ethics.
• Demonstrate critical thinking and logic.
• Strong interpersonal skills with the ability to build a loyal client base.
• Excellent time management skills.
• Positive attitude.
• Attention to detail.
• Ability to lead a team as well as work as part of a team.
• Evenings and weekends availability required.

Responsibilities

• Drive store sales through personal sales.
• Expand customer database and build brand loyalty.
• Represent brand values with integrity.
• Foster a customer service centric culture and positive work environment.
• Address customer concerns promptly and empathetically.
• Maintain store ambiance and safety standards.
• Ensure policies and procedures are followed.
• Support product knowledge training and brand programs.
• Promote teamwork and mutual respect.
• Manage cash handling and POS accuracy.

Skills

Exceptional customer service

Retail POS systems

Verbal and written communication

Interpersonal skills

Time management

Attention to detail

Team leadership / teamwork

Positive attitude

Critical thinking

Weekend/evening availability

Tools

POS system

Retail software

Job description

THE ORIGINAL FARM – Downtown

Part Time Customer Service Associate / Budtender (Front of House)
Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Sales associate/Budtender reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:

Customer Experience:

• Drive the store sales through personal sales


• Expand the customer data base and build brand loyalty


• Represent the values of The Original FARM Cannabis brand with utmost integrity


• Model a customer service centric culture that fosters a positive work environment and experience


• Address all customer concerns in a timely and empathetic manner


• Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations


• Ensure the brand values are consistently represented through compliance to all policies and procedures


• Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis


• Promote a work environment based on mutual respect and teamwork that align with the corporate values


• Maintain a positive team work environment

Operational Efficiency:

• Ensure compliance with all policies and procedures


• Ensure timely and seamless execution of all company initiatives and programs


• Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)


• Accuracy in worked time recording


• Accuracy and proficiency in cash management and use of POS system


• On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:

• Exceptional customer service skills


• Proven ability to work with retail operating systems


• Excellent verbal, written and interpersonal communication skills


• Strong work ethics


• Demonstrate critical thinking and logic


• Strong interpersonal skills with the ability to build a loyal client base


• Excellent time management skills


• Positive attitude


• Attention to detail


• Ability to lead a team as well as work as part of a team


• Evenings and weekends availability required.