Key Holder

Four20; Edmonton; On-site; CAD 19,000 - 25,000; Full time

Job summary

FOUR20 Premium Market is hiring for a customer-focused role within our cannabis retail team. You will deliver exceptional service, assist customers with product choices, and maintain an engaging in-store experience.

The position requires reliability, strong communication, and the ability to work collaboratively across locations. As a team member, you will manage POS transactions using Lightspeed, help with merchandising, and support open/close procedures while upholding regulatory standards.

Qualifications

• Retail and customer service experience is required.
• Strong communication and teamwork are essential.
• Time management and multitasking skills are needed for handling multiple tasks.

Responsibilities

• Provide outstanding customer service by understanding customer needs and recommending suitable products.
• Operate Lightspeed POS for sales, voids, discounts and promotions.
• Handle opening and closing procedures to ensure store readiness.
• Assist with merchandising and stocking to maintain product levels.
• Maintain accurate inventory counts and report discrepancies.
• Ensure compliance with regulatory guidelines and company policies.
• Communicate effectively with team and adapt to changing situations.

Skills

Customer service

Retail experience

Time management

Communication

Education

Cannabis license (province)

Tools

Lightspeed POS

Job description

Your Opportunity at FOUR20 Premium Market:

We are looking for people that care and are passionate about cannabis and the community. People to contribute to our growing company and cannabis culture by being the best version of themselves. Our goal is to welcome the community by providing exceptional customer experience and education. It is a big responsibility to ensure customers are aware of ever-changing product formats and innovation.

How we live it

• By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
• By curating a diverse, inclusive and supportive environment. We recognize passion, expertise and a willingness to take on new challenges.
• By going above and beyond to deliver an unparalleled in-store experience through exceptional care and expertise.
• By nurturing a safe and inclusive environment in the communities we operate in.

Essential Functions

• Being a kind and decent human being, be your authentic self, promote a safe and inclusive environment
• Provide outstanding customer service by building baskets based on customers needs and recommendations
• Working together as a team, contributing to our FOUR20 culture and ensuring a safe space for all customers and employees
• Manage POS systems for transactions: sales, voids, discounts and promotions (Lightspeed POS)
• Responsible for open and close procedures of the store
• Be problem solvers: flexible with unforeseen situations and resolve any issues promptly and professionally
• Curious mindset; continuous learning of Cannabis products, strains, categories and accessories
• Maintain accurate inventory counts and reporting
• Adhering to all regulatory guidelines, company policies and procedures
• Comfortable working independently
• Merchandising and stocking, keeping product levels maintained
• Leverage our best in class in-house cannabis and sales education program.

Non-Negotiables

• Sellsafe (AB), Cannsell (ON)
• Verify ID and eligibility of customers
• Understand the regulations, uphold the standards, respect and understand the importance of your cannabis qualification
• Reliable and strong communication with your team
• Enthusiastic, friendly and proud to be part of the recreational cannabis market and evolving cannabis culture

Requirements

• Must be of legal age and hold a license in the province of the position *Non-negotiable*
• Learn how to get started on your Cannabis Qualification: https://www.420pm.ca/careers
• Retail and customer service experience
• Familiarity with point of sale (POS) systems
• Time Management Skills: Ability to manage and prioritize multiple tasks
• Eager to learn and develop
• Ability to work at multiple locations will allow for more hours and development
• Flexible schedule, including evenings, weekends and holidays
• Must be able to stand for long periods of time
• Must be physically able to pull, push and carry up to 25 lbs