Flight Service Coordinator

PAL Aerospace; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading aviation service provider in St. John’s, NL, is seeking a Fixed Term Casual Call-In Flight Service Coordinator. Your role will involve greeting customers, arranging services, and performing administrative tasks while ensuring top-notch customer service. The position requires 2+ years of experience and offers travel privileges and comprehensive health benefits.

Benefits

Personal travel privileges

Comprehensive health benefits

Employee Tuition Assistance Program

Opportunities for growth

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Ability to meet tight deadlines and work under pressure.
• Ability to work flexibly and in a team environment.

Responsibilities

• Greeting customers and answering calls.
• Operating a VHF radio for communication.
• Managing accommodation and transportation arrangements.

Skills

Customer service experience

Ability to work under pressure

Computer skills

Tools

Microsoft Office Suite

Job description

PAL Aviation Services is the largest fixed-base operator in Halifax and St. John’s, offering extensive services to commercial, corporate, military, and private aircraft through PAL Aviation Services.

We offer exceptional service and maintenance from our dedicated long-serving, safety conscious team for over 30 years. From refueling and de-icing services, the largest hangarage, cargo services, and extensive amenities, we go above and beyond to get our clients in the air on schedule and with the greatest of ease.

PAL Aviation Services is currently seeking a Fixed Term Casual Call-In Flight Service Coordinator to be located at our base in St. John’s, NL.

Duties and Responsibilities

• Greeting customers, answering phones, and transferring calls
• Operation of VHF radio to communicate with other employees
• Arranging accommodations, transportation, catering, and any other services requested
• Operating a POS machine
• Writing up contract services when necessary
• Receiving and assuming responsibility for any cash collected during a shift
• Administrative duties including data entry, processing, photocopying, filing, and updating customer information files
• Completion of fuel slips and refueling paperwork
• Security screening and briefing
• Walking passengers to aircraft
• Other related duties as assigned

Qualifications

• 2+ years of customer service experience in a fast-paced environment
• Ability to meet tight deadlines and work under pressure
• Ability to work alone and in a team environment effectively
• Computer skills including Microsoft Office Suite
• Ability to work flexible hours and shift work

What PAL Aviation Services offers you

• Personal travel privileges with PAL and interline agreements with other airlines
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs
• Opportunities for growth

PAL Aviation Services is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you

PALAviationServices