Financial Services Team Lead — Branch Coaching

Conexus Credit Union; Humboldt; On-site; CAD 57,000 - 72,000; Full time

Benefits offered by this job

Generous vacation benefits

Benefits package options

Pension matching

Preferred rates for banking needs

Job summary

Conexus Credit Union in Humboldt is seeking a Financial Services Supervisor to lead our Humboldt branch team. You will recruit, coach, and empower Financial Services Representatives who deliver world‑class member experiences.

The role supports cash management across Humboldt, Wakaw, Cudworth and Lanigan, with travel as needed. You will set performance standards, review goals, and help the team meet departmental budgets.

Qualifications

• Direct experience with customer service.
• Formal or informal leadership exposure.
• Demonstrated ability to handle complex issues such as resolving member complaints or system errors.
• Experience with branch operations and retail compliance requirements.
• Comfortable establishing and evaluating performance standards and coaching others.

Responsibilities

• Leading a team of Financial Services Representatives.
• Helping the team achieve personal, departmental, and organizational goals.
• Providing regular observational coaching, assisting with goal setting, and conducting performance reviews.

Skills

Customer service

Leadership

Coaching

Job description

Conexus Credit Union in Humboldt is seeking a Financial Services Supervisor to lead our Humboldt branch team. You will recruit, coach, and empower Financial Services Representatives who deliver world‑class member experiences.

The role supports cash management across Humboldt, Wakaw, Cudworth and Lanigan, with travel as needed. You will set performance standards, review goals, and help the team meet departmental budgets.