Member Services Supervisor 2 - Lead, Grow & Serve Branch

Integris Credit Union; Prince George; On-site; CAD 52,000 - 59,000; Full time

Benefits offered by this job

Employer paid pension plan

Generous paid time off

Extended health & dental benefits

Short-term and long-term disability

Vision Care

Job summary

Integris Credit Union in Prince George, BC is seeking a Member Service Supervisor 2 (MSS) for a permanent, full-time role at our Riverpoint branch. You will lead and mentor the MSR team, coach staff, schedule daily activities, and drive service excellence while upholding policy requirements.

Responsibilities include supervising MSR workflows, ensuring accurate transactions, meeting sales and referral goals, addressing member issues, and supporting branch operations within regulatory guidelines.

Qualifications

• 2-3 years in leadership roles.
• 1-3 years in financial services with banking knowledge.
• 3-5 years of customer service with strong communication.

Responsibilities

• Coach, mentor, and motivate MSR team to achieve results and follow policies.
• Schedule, supervise, and monitor MSR daily work activities.
• Monitor compliance, handle member issues, and drive service and sales goals.
• Support branch operations and provide back-up as needed.

Skills

Leadership

Financial services knowledge

Customer service

Financial software

Attention to detail

Cross-selling

Regulatory compliance

Product knowledge

Tools

Banking software

Transaction processing systems

Reporting tools

Job description

Integris Credit Union in Prince George, BC is seeking a Member Service Supervisor 2 (MSS) for a permanent, full-time role at our Riverpoint branch. You will lead and mentor the MSR team, coach staff, schedule daily activities, and drive service excellence while upholding policy requirements.

Responsibilities include supervising MSR workflows, ensuring accurate transactions, meeting sales and referral goals, addressing member issues, and supporting branch operations within regulatory guidelines.