Branch Financial Services Lead & Team Coach

Conexus Venture Capital Inc.; Humboldt; Hybrid; CAD 57,000 - 72,000; Full time

Benefits offered by this job

Generous vacation benefits

Competitive benefit package options

Pension matching

Preferred rates for all your banking

Job summary

Conexus Humboldt is seeking a Financial Services Supervisor to recruit, develop, coaching, and empower a team of Financial Services Representatives who will deliver a world-class member experience across Humboldt, Wakaw, Cudworth and Lanigan. You will perform cash management for the Humboldt branch network and travel may be required.

You will lead with integrity, drive performance, and ensure compliance while fostering collaboration and continuous improvement in member services.

Qualifications

• Direct experience with customer service.
• Formal or informal leadership exposure.
• Ability to handle complex issues such as member complaints or system errors.
• Experience with branch operations and retail compliance requirements.
• Ability to establish and evaluate performance standards and coach others.

Responsibilities

• Leading a team of Financial Services Representatives.
• Helping the team achieve personal, departmental, and organizational goals.
• Providing regular observational coaching, assisting with goal setting, and conducting performance reviews.
• Developing, monitoring, and adhering to targets, goals, and budgets.

Skills

Customer service

Leadership

Conflict resolution

Branch operations

Performance coaching

Job description

Conexus Humboldt is seeking a Financial Services Supervisor to recruit, develop, coaching, and empower a team of Financial Services Representatives who will deliver a world-class member experience across Humboldt, Wakaw, Cudworth and Lanigan. You will perform cash management for the Humboldt branch network and travel may be required.

You will lead with integrity, drive performance, and ensure compliance while fostering collaboration and continuous improvement in member services.