Finance & Leasing Experience Specialist

Ford Motor; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Ford Credit Canada is seeking an Account Services Representative to enhance the customer ownership experience. You will work with a large team and Ford/Lincoln dealers to deliver personalized service and professional expertise throughout the finance or lease journey.

You’ll engage directly with customers, resolve inquiries with precision, and act as a brand ambassador, ensuring seamless interactions and reinforcing Ford Credit Canada’s reputation as a customer-focused lender.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple customer inquiries professionally.

Responsibilities

• Engage with customers to provide excellent service and meet satisfaction goals.
• Support Ford/Lincoln dealers and coordinate financing/lease journeys.
• Resolve complex inquiries with precision and build long-term loyalty.

Job description

Ford Credit Canada is seeking an Account Services Representative to enhance the customer ownership experience. You will work with a large team and Ford/Lincoln dealers to deliver personalized service and professional expertise throughout the finance or lease journey.

You’ll engage directly with customers, resolve inquiries with precision, and act as a brand ambassador, ensuring seamless interactions and reinforcing Ford Credit Canada’s reputation as a customer-focused lender.