Remote Credit Solutions Specialist - Account Maintenance

Ford Credit; Edmonton; Remote; CAD 42,000 - 54,000; Full time

Job summary

Ford Credit Canada is seeking a Customer Service Representative - Account Maintenance to join a remote, Canada-wide team. You will engage with customers and dealers to understand delinquency causes, negotiate payment arrangements, and apply solutions to bring accounts back to good standing.

Ideal candidates will have strong communication skills, familiarity with credit concepts, and the ability to work independently in a fast-paced environment while supporting in-person training in Edmonton, AB.

Qualifications

• Must have a High School Diploma or Canadian Equivalency.
• Bilingual English and French preferred for customer communications.
• Strong communication and analytical skills; experience in credit or collections is a plus.

Responsibilities

• Proactively contact customers with past-due accounts to understand delinquency causes and negotiate payment plans.
• Assess creditworthiness for dealers and negotiate credit terms by phone.
• Maintain professional representation of Ford Credit Canada and ensure quality service.

Skills

Bilingual: English/French

Communication skills

Problem solving

Education

High School Diploma

Tools

MS Office

CRM software

Job description

Ford Credit Canada is seeking a Customer Service Representative - Account Maintenance to join a remote, Canada-wide team. You will engage with customers and dealers to understand delinquency causes, negotiate payment arrangements, and apply solutions to bring accounts back to good standing.

Ideal candidates will have strong communication skills, familiarity with credit concepts, and the ability to work independently in a fast-paced environment while supporting in-person training in Edmonton, AB.