Customer Experience & Solutions Specialist (Flexible Hours)

Ford Motor; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Ford Credit Canada is seeking a Customer Service Representative to engage with customers, provide personalized service, and support a premium ownership experience across Ford and Lincoln dealer networks. You will act as a brand ambassador, delivering professional expertise and driving customer satisfaction at every touchpoint.

In this role, you will help customers navigate their finance or lease journey, resolve complex inquiries, and strive to build long-term loyalty for Ford Credit Canada.

Responsibilities

• Engage with customers to provide personalized service and professional expertise.
• Help meet or exceed customer satisfaction goals with every interaction.
• Navigate customers through their finance or lease journey and resolve inquiries with precision.
• Build long-term loyalty by acting as a brand ambassador and solutions expert.

Job description

Ford Credit Canada is seeking a Customer Service Representative to engage with customers, provide personalized service, and support a premium ownership experience across Ford and Lincoln dealer networks. You will act as a brand ambassador, delivering professional expertise and driving customer satisfaction at every touchpoint.

In this role, you will help customers navigate their finance or lease journey, resolve complex inquiries, and strive to build long-term loyalty for Ford Credit Canada.