Account Services Representative

Ford Motor; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Ford Credit Canada is seeking an Account Services Representative to enhance the customer ownership experience. You will work with a large team and Ford/Lincoln dealers to deliver personalized service and professional expertise throughout the finance or lease journey.

You’ll engage directly with customers, resolve inquiries with precision, and act as a brand ambassador, ensuring seamless interactions and reinforcing Ford Credit Canada’s reputation as a customer-focused lender.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple customer inquiries professionally.

Responsibilities

• Engage with customers to provide excellent service and meet satisfaction goals.
• Support Ford/Lincoln dealers and coordinate financing/lease journeys.
• Resolve complex inquiries with precision and build long-term loyalty.

Job description

At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Account Services Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren’t just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada’s reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.