Bilingual (English & French) Customer Service Representative

Ford Motor; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Ford Credit Canada is seeking a Customer Service Representative to engage with customers, provide personalized service, and support a premium ownership experience across Ford and Lincoln dealer networks. You will act as a brand ambassador, delivering professional expertise and driving customer satisfaction at every touchpoint.

In this role, you will help customers navigate their finance or lease journey, resolve complex inquiries, and strive to build long-term loyalty for Ford Credit Canada.

Responsibilities

• Engage with customers to provide personalized service and professional expertise.
• Help meet or exceed customer satisfaction goals with every interaction.
• Navigate customers through their finance or lease journey and resolve inquiries with precision.
• Build long-term loyalty by acting as a brand ambassador and solutions expert.

Job description

You will work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren’t just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada’s reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.

Additional Information:

Candidates must be able to work a flexible schedule during our hours of operation, which include Monday - Thursday from 7:00 am - 6:00 pm MST, Friday from 7:00 am - 5:00 pm MST.